Engineer Technical Support

CURRICULUM VITAE

M.Madhan Email:**********@*****.*** Mobile No:+919*********

Objective:

To work in the area of “System and Network administration”, to explore my hidden strengths and participating in the growth of the organization.

Career Summary:

Technical support professional offering extensive experience and thorough knowledge of different operating systems, hardware, desktop peripherals, IT network systems and firewalls.Over Ten years’ experience as a desktop support engineer

Educational Qualification:

Diploma in Electronics & Communication Engineering, State Board of Technical Education & Training, Chennai, India. (1997 to 2000) First class (78%)

ProfessionalExperience:

Presently I am working with Vellore online systems pvt ltd (vellore,Tamilnadu,India)as a Senior Desktop Support and Network Support Engineer.

CLIENT DETAILS:

Client : Christian Medical College and Hospital, Vellore, India

Role : Senior Engineer

Total team members : 20

Period : June 2003 to till date.

Job Responsibility:

SYSTEM ADMIN:

Assembling of computer, Installation of Operating Systems and other software.

Troubleshooting of Hardware, Operating System and Network.

Installation, maintenance of other computer peripherals such as Network printers, Routers, Access Points

Installation, Maintenance and Troubleshooting of Windows XP & Windows Vista, Windows7, Windows8.

Configuring & Troubleshooting of Mail Clients MS Outlook 2003/2007/2010, Outlook Express, Windows Live Mail.

Installation of Windows XP, Windows-Vista, Windows-7, Windows8, server2003, Server2008.

Creating & managing user’s profile.

Rectifying Hardware/Software/LAN issues for end users.

Installation and troubleshooting of Laptops, Desktop problems. (IBM, HP, DELL, HCL).

Installing and trouble shooting of all Antivirus

Ensured functionality of desktop systems throughout departments by regular checks and maintenance.

Monitoring all servers (mail server, firewall (cyberoam), kaspersky antivirus etc

Imaging PCs, Workstation and Laptop using Symantec Ghost.

Conducting Video conferences using polycam and Projectors.

Monitoring Internet users using Cyberoam

Installing pinnacle software for video editing .

NETWORKING:

Installation Configuring & Troubleshooting of CISCO Switches & Routers.

Configuring & Maintaining L1, L2 CISCO Switches & Routers

Installing and configuring Cisco Switches 2950,2960,3560 and all type of Routers.

Creating VLAN for different segments, Appling rules, taking backup of Cisco switches.

Troubleshooting Access points and Wirelessusing Motorola

Installation of RF Tower for Network connection for longer distance using Radwin.

Networking Skills and Accomplishments

Have Good knowledge in designed, installed, configured and maintained LAN and WAN networks

Have exposure in Troubleshooting TCP/IP(IPv4), Subnet mask, Sub netting,DHCP, DNS.

Have good knowledge in CCNA concepts (Static and Dynamic Protocols such as RIP V1/V2, EIGRP, OSPF, Access-list, Telnet).

Configuring & troubleshooting of CISCO catalyst L2 & L3 switches

Configuring & troubleshooting of CISCO Routers in RIP V1/V2,IGRP, EIGRP, OSPF etc.

Personal Details:

Personal Profile

Name : M.Madhan

Father’s Name : Munusamy.K

Address : No.468, GodownStreet,Kamalakshipuram,Bagayam,

Vellore-632002. Tamilnadu, India.

Date of Birth : 05/06/1979

Languages Known : English & Tamil(Read, Write & Speak)

Passport No : L9176965

Declaration

“I hereby declare that the credentials provided by me are correct and true to the best of my knowledge”

Date: Yourstruly,

Place: VELLORE (Madhan.M)

Contact this candidate