Customer Service Sales
Resume:
Spanaway, WA *****
Phone: 253-***-****
Email:***********@*****.***
Timothy Chappell
Objective
I’m seeking a challenging Management/Sales opportunity with in your company where I can apply my strong analytic and leadership skills to drive sales and achieve company objectives.
Experience
Go Wireless Inc. Pacific Northwest, WA
District Manager
§ Lead Store Management through constant coaching and side by side selling to deliver appropriate results.
§ Delivering leading financial results through a balanced approach to goals. Strategic planning with flexibility to adjust as necessary to ensure success.
§ Consistently exceed goals while leading PNW in acts, total contracts, and GP by leveraging quality and incremental sales such as HPC and GAP+.
§ Provide peer leadership and accountability as the designated back-up for Director of Sales in his absence.
Store Manager
§ Lead customer facing employees through constant coaching and side by side selling to deliver appropriate results.
§ Consistently exceed goals in acts, total contracts, and GP by leveraging quality and incremental sales such as HPC.
§ Grew the Yelm Store from $17,000 GP to $36,000 GP and ultimately maintaining above $30,000 mark to bring up to a BL3 location. Accomplishing this using my ability to find talent and willingness to hold people accountable.
§ Provide peer leadership and accountability as the designated back-up for District Manager in his absence.
Assistant Store Manager Lacey, WA
§ Responsible for delivering a world class sales and customer service experience in a fast passed retail environment.
§ Responsible for maintaining operational integrity with daily paperwork, reconciling sales, and delivering coaching when appropriate.
§ Tasked with training new Sales Professionals at our location. Coached them on how to deliver the desired customer interaction model in a small format store.
Best Buy Mobile Tukwila, WA
General Manager
§ Lead customer facing employees through constant coaching and side by side selling to deliver appropriate results.
§ Consistently exceed goals in new acts, total contracts, and TWM by leveraging quality and incremental sales such as MBB.
§ Delivering leading financial results through a balanced approach to goals. Strategic planning with flexibility to adjust as necessary to ensure success.
T-Mobile, USA Olympia, WA
Manager, Retail Sales
§ Responsible for leading and developing a successful team of sales professionals while managing the most profitable location in the Seattle South market.
§ Achieved and maintained most successful results in the markets in the MyFaves product offering (70% attainment on a goal of 50%)
§ Achieved over 70% comparative year over year sales.
§ Responsible for leading and developing a successful team of sales professionals while managing a profitable location in the Seattle South market.
Verizon Wireless Puyallup, WA
Lead Retail Sales Representative
§ Responsible for delivering a world class sales and customer service experience in a fast passed retail environment.
§ Responsible for maintaining operational integrity with daily paperwork, reconciling sales, and delivering peer to peer coaching when appropriate.
§ Tasked with training new Sales Professionals at our location. Coached them on how to deliver the desired customer interaction model in a small format store.
Comcast Federal Way, WA
Inbound Sales Representative
§ Responsible for delivering a world class sales and customer service experience in a fast passed call center environment.
§ Lead team in all measured metrics as well as coach team members to perform at the highest level.
Connection Center Manager
§ Create a brand environment specific to Comcast within a host store environment.
§ Foster a mutually beneficial relationship between my employees and Best Buy employees to generate the maximum profit for all parties involved.
§ Deliver a premium customer service experience to create unparalleled brand loyalty.
Employment History
Comcast 7/2014-Present Fife, WA Sales Rep
Best Buy mobile 5/2013-3/2014 Tukwila, WA General Manager
Go Wireless 9/2010-4/2013 Lacey, WA District Manager
Comcast 3/2010-8/2013 Federal Way, WA Connection Center Manager
Schwan’s 8/2009-3/2010 Tacoma, WA Customer Service Manager/ Driver
Verizon Wireless 11/2007- 3/2009 Puyallup, WA Lead Sales Rep
T-Mobile 7/2005-10/2007 Olympia, WA Retail Store Manager
Game Stop 8/2004 - 7/2005 Olympia, WA Store Manager in Training
Big Lots 6/2003 -7/2004 Burien, WA Assistant Manager
Office Depot 6/1998 – 6/2003 Tukwila, WA Customer Service Manager
References
Daniel Gausepol Go Wireless 253-***-****
Jason Juvik Comcast 253-***-****
Megan Campbell Go Wireless 253-***-****
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