Customer Service High School

Jermaine Walter Lockwood

**** *. ****** ***** **** Apt 5 Pasadena, CA 91104 626-***-****• *****************@*****.***

Objective

Experienced professional seeking to fill a challenging position with a prestigious company, seeking a highly motivated team player with the willingness to learn new skills to better utilize with the company and the consumer.

Work Experience

Invoicing Clerk, Caps Payroll July 2014 - Sept 2014

●Responsible for timely and accurate payroll reporting of client invoicing to ensure a positive cash flow

●Work closely with Technical Accounting team to ensure proper billing and revenue recognition

●Understand payroll processing to be accountable for resolving complex billing and business operation issues

Production Assistant, Jader Entertainment July 2009 - May 2014

●Responsible for making arrangements for traveling and accommodation for the clients or for the entire production unit

●Ability to prioritize, multitask and perform quality work under pressure situations

●Recruit personnel for undertaking different production activities

Senior Payroll Specialist, Paychex Inc January 2007 - June 2009

●Daily contact with clients for payroll production

●Maintain up to date knowledge of the Paychex processing system and changes in payroll laws

●Contact IRS when needed to prepare W2’s and other tax related documents

●Assist management with hiring process of prospective employees

Chargeback Analyst, Ticketmaster Dec 2004 - Dec 2006

●Responsible for research and resolution of disputed charges while meeting required timeframes and guidelines

●Minimize potential losses by making decisions on chargeback cases from Visa, MasterCard, Discover and American Express

●Used internal systems to review and process merchant data and chargeback documentation for completeness and accuracy

Customer Service Rep, Bank of America Mar 2001 - Oct 2004

●Assist customers with opening new accounts and services and answer questions about account activity

●Received inbound calls as well as made outbound calls to service all customers needs

Education

High School Diploma

John Muir High School

● Graduated in 1997

Contact this candidate