Lead A/V Technician - Structured Cabling Technician

RYAN T. CLARK

***** ****** **

Lawrenceburg, IN *7025

Contact me at 859-***-****

**********@*****.***

OBJECTIVE: To obtain a full time position in which utilizes my previous work experiences.

WORK EXPERIENCE:

October 2015 RC Technology Solutions (Self Employed)

To PRESENT Owner

•Create relationships with potential clients

•Create sales quotes as well as invoices

•Install/Terminate CAT5, 5e, 6, 6A network cabling

•Install/Terminate CCTV systems

oSiamese Cable

oRG6 (coax)

•Install Home Theaters

oFlat Panel TV’s

oProjectors

oIn-Wall/Ceiling Speakers

oA/V Cabling (HDMI, VGA, COAX)

•Troubleshoot/Repair CCTV systems, Flat Panel TV’s, Projectors

•Install CRESTRON systems (residential & commercial)

•Install VTC systems

•Design & Install Digital Signage systems

•Diagnose & Repair desktop PC’s, laptops, mobile phones, tablets and Laser Jet printers

October 2014 Pomeroy Infrastructure. Optimized

To October 2015 A/V Lead Technician

•Install network/telecom cabling

•Terminate cabling (CAT5e, CAT6, 18/2)

Install Projectors and Screens (sable, motorized)

•Install SMART Boards in education environments

•Install Flat Panel Displays (wall mount & ceiling mount)

•Supervise a team of technicians, and ensure all work is complete/updated.

•Meet with potential customers to gather ideas and plans for potential work

•Create quotes to provide with customer based on site assesment

May 2014 Modern Office Methods – Supporting AK Steel

To Oct. 2014

Telecommunications Technician

• Configure/Administer PBX and Voicemail Nortel Meridian System

• Install/Repair overhead and underground phone lines

• Active/Terminate data and phone jacks via 66/110/BXE Blocks

• Install new phone lines in office spaces and trailer offices

• Update all service request via Track-It ticketing system

• Service analog and digital telephone systems

July 2013 Emerge IT Solutions - Erlanger KY

To May 2014 Install/Service Engineer & Crestron Programmer

• Install Commercial Conference/Training Room Solutions

*Flat Panel Displays

*HD Projectors

*Electric Projector Screens

*IP Surveillance Cameras

*Crestron Automation Systems

*Cable Runs (VGA, HDMI, 18/2, CAT5)

*Wall/Ceiling fish cable, both hard ceilings and drop ceilings

• Configure AXIS IP Surveillance Cameras

• Program Crestron Automation Systems

• Provide End User Support for all conference room solutions

• Provide detailed training sessions to end users

• Create quotes for customers after performing a site survey

• Configure/Load/Install BroadSign XPress Digital Signage Players

• Terminate the following types of cabling

*COAX

*CAT5

*18/2 (Serial - RS232)

*VGA

• Provide Detailed resolution notes in our ticketing system in a timely manner

September 2007 Pomeroy IT Solutions – Hebron KY

To July 2013 Field Service Engineer – 5/3 Bank contract

• Provide Desk Side support (hardware/software/telephone) to nearly 600 end users

• Move (disconnect and reconnect) PC’s/Monitors/Telephones/Servers/Racks/Printers to new user locations

• Ensure that all service request are handled within a strict Service Level Agreement

• Track inventory on a weekly basis

• Monitor Remedy Ticketing system for any new events/updates

• Provide Updates that reflect service event status

• Provide an ongoing list of all the assets deployed on each of my floors

January 2007 Citigroup – Erlanger, KY

September 2007 Customer Service/Sales Associate

• Assist future customers in completing their credit card applications

• Answer inbound calls in a professional manner

• Sell products and services to the card members

• Provide assistance and techniques to co-workers on how to sell the CITI product.

• Resolve inquiries such as billing and credit line issues

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June 2005 Endless Summer Tanning Salon – Lawrenceburg, IN

January 2007 Customer Service Coordinator

• Achieve salon goals while creating strategies to grow customer base

• Provide superior customer service

• Create marketing plans and promotions on an ongoing basis

• Track inventory

• Purchase all salon supplies and equipment

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COMPUTER SKILLS: Microsoft Windows XP/WIN7/WIN8, MAC OS, Word, EXCEL, PowerPoint, Outlook, Visio, Publisher, Project, Explorer, IBS, RPL, SM10, PEGA, Quoteworks, Socket Quoting software

IT EXPERIENCE: Desktop, Laptop, Printer, Television, Telecommunications, Point of Sale, Server, VOIP, Digital Cable, Audio/Video, CCTV, VTC

CERTIFICATIONS: NCSA Hardware IT Technician, NCSA PC Basics, DCSE ESD, DCSE DSP Televisions, DCSE Trusted Advisor for Field Service, DCSE Foundation 2009 Diagnostics, DCSE Printer, HP Desktop/Laptop/Workstation, HP Printer, Microsoft PowerPoint 2002/2007, Dell Online Self Dispatch Desktop/Notebook, Dell Online Self Dispatch Policies & Procedures Certification, Xerox Workcentre Devices, Crestron SIMPL, Crestron VT ProE, Crestron ToolBox, LG Display, BiAmp 101

EDUCATION & TRAINING:

2 years at Northern Kentucky University

Crestron 101 Training

1 Year at TechSkills

Graduate from Lawrenceburg High School, Lawrenceburg IN (2001-2005)

References will be forwarded upon request

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