Customer Service Data Entry
Resume:
Cheryl Muse
***** ** **** ******, *****, Florida 34473
******.****@*****.***
OBJECTIVE
To acquire a long term position that will allow me to utilize my administrative skills and expansive knowledge of computer software to excel at fulfilling all the responsibilities this open position requires. I have 24 years of office/corporate experience, customer service, general office duties, billing, logging all calls, recording of all documents, payroll processing and call center experience.
EXPERIENCE
January 2014-present Marion County Health Department Ocala, Fl
Senior Clerk
Create medical records and assign clients/patients to NCC.
Back up switchboard calls
Contact parents for review of patient files
Process closed chart’s
Data entry in ED, CMDS, FLMSS (Medicare system) and telenet
April 2011-December 2013 Waste Management Leesburg, Fl
Customer Service
Answer approx 80-95 call daily for central Florida customers
Log all calls into MAS computer system
Contact dispatch on missed pickups.
Schedule bulk pick up for white goods, recycle etc…
Discuss pricing and negotiate discounts.
May 2009-April 2011 A&R Heating and Air Ocala, FL
Receptionist
Answer all incoming calls
Log all incoming calls onto Excel spreadsheet
Obtain all customer information for dispatch
Distribute Faxes
Data entry on invoices and call slips
April 2007- February 2009 Marion Veterinary Hospital Marion, FL
Office Manager
Responsible for all account receivable and accounts payable
Processed payroll
Processed all tax payments
Scheduled employees
Set up patient records
Checked patients in and out.
Maintained all inventory.
Updated all computer information.
Back up receptionist. Interviewed employees
Supervised and coached employees when needed.
Deposited funds
Prepared monthly accounting reports for CPA.
November 2003-November 2006 Solutia Incorporated St. Louis, MO
Customer Service Representative/Revenue Management Specialist-Call Center
Processed phone, fax and electronic orders in SAP.
Track shipments and invoiced customers.
Contacted customers to resolve Discrepancies in payment invoices.
Added all customers special pricing to SAP.
Provided administrative support to sales representatives.
Provided call center support for processing orders
February 2002-November 2003 Solutia Incorporated St. Louis, MO
Enterprise Reference Data Coordinator
Process all master data files in SAP for finished goods, MRO raw materials, customers and vendors.
Processed accounts payable in SAP
Trained in transportation in SAP.
Trained customer service representatives in order processing in SAP and accounts payable tracking.
Created excel spreadsheets to monitor progress of material movement and customer growth.
March 1988-Febuary 2002 Sigma Aldrich Corp St. Louis, MO
Sales Coordinator-Call Center
Processed quotes, reserves, sample orders, credits and debits in SAP
Tracked order progress and communicated activity and concerns to sales representatives
Provided customer service through call center phone queue.
October 1980-March 1988 Commerce Bank of St. Louis St. Louis, MO
Teller/Special Service Teller/Senior International Clerk
Performed duties of a bank teller processing monetary transactions and balancing drawer for 4 years
Promoted to Special Service duties included processing cashier checks, savings bonds, foreign currency and foreign drafts for 2 years.
Promoted to Senior International Clerk in charge of processing stand by and international letter of credit. Monitored clients credit history and balances. Ran daily reports for loan officers. Checked letter of credit documents for discrepancies. I contacted foreign banks via telex on payment advice and discrepancies.
EDUCATION
Certification 03/98,
1986-1988 Intro to IBM Computers
Maryville College Maryville, MO
High School 05/76
Fox High School Arnold, MO
SOFTWARE KNOWLEDGE
SAP
Microsoft office products
QuickBooks
Quicken
Microsoft Outlook
Avimark
Helios
AS400
Acowin
MAS
MED 3000
OTHER SKILLS
7880 keystrokes/min
Type 33 wpm
References available upon request
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