IT DataCenter Computer Operations

KENNETH R. REWAY

*** **** ****, ******, *** Jersey 07731-2421

Phone: 732-***-**** Cell: 732-***-**** E-mail: ********@***.***

OBJECTIVE

Information Technology Professional seeks position that will utilize knowledge and practical experience gained in the workplace combined with newly upgraded skills to support the end user customer base. Professional background includes providing superior Customer Service.

EDUCATION/TRAINING

T.H.E. Technologies, Toms River, NJ 7/11-12/11

CompTIA A+ and Network+ Certified

Advanced PC Configuration

Diagnostic, Troubleshooting, Installation, Upgrading, and Repairing Techniques

Windows 2008 Server

Miscellaneous Seminars/Training

PC/Desktop Windows Fundamentals

HP-Unix Operations/Basic Sys Admin

IBM AS/400 Sys Operator

TCPIP/Network Fundamentals

Stevens Institute of Technology, Hoboken, NJ

Completed 5 semesters Science/Chemistry Major (equivalent credits of AS Degree)

Woodbridge Senior High School, Woodbridge, NJ

Top 10% of graduating class

Member National Honor Society

TECHNICAL EXPERIENCE

IT Computer Operations Technician

Caesars Entertainment – Caesars AC, Atlantic City, NJ 12/11 – 6/16

Support Unix and AS/400 Platforms – Monitor Jobs, Run Backups, Code Loads, IPLs

Run System Checks – Report errors to Hardware/Software Support

Service Technician – Respond to calls for PC/Printer Support

Helpdesk Technician – Use Active Directory/Remote Desktop to resolve user issues

Remedy Trouble Ticketing – Monitor/Input Customer Service tickets for resolution

Computer Operations Lead Operator/Supervisor

Merck & Co., Inc., Whitehouse Station, NJ 94-9/05

Supervised a team of 12 operators on IBM Enterprise Mainframe

Supported OS390, MVS, JES2, and related operating system software

Interfaced with software/applications staff for problem reporting (failed jobs)

Supported DB2 software and database group by starting tasks, stopping

tasks, displaying utilities, and terminating utilities

Supported CA-7, AutoSys, and BRMS Job Scheduler packages

Supervised a team of 12 operators on IBM AS/400 platform

Assisted users and provided customer support and liaison

Ran and monitored system backups, escalated contact for any issues or problems

KENNETH R. REWAY Page 2

215 Kent Road, Howell, New Jersey 07731-2421

Phone: 732-***-**** Cell: 732-***-**** E-mail: ********@***.***

Computer Operations Lead Operator/Supervisor (Continued)

Merck & Co., Inc., Whitehouse Station, NJ 94-9/05

Supervised and oversaw the running and monitoring of backups

Supported E-messaging group for backup and restore procedures, including tape mounting, server monitoring, and tape sends/recalls to/from the offsite vault

Supported HP-Unix backup group (SAN environment) via HP Omniback software

Ran Overtime Project successfully to maintain coverage and control costs

Arranged for holiday coverage in support of 24x7 initiative

Ensured coverage for outages such as vacation time, personal time, etc.

Conducted annual/semi-annual reviews and documentation for report staff

Responsible for staff reviews, profiles, and all other HR and departmental documentation

Created and maintained all vacation/attendance/overtime logs, timesheet submissions, etc.

Mentored staff members

Trained and cross-trained staff members for duties across platforms

Reviewed and suggested appropriate onsite/offsite staff training opportunities

ADDITIONAL EXPERIENCE

Harrah’s Chester Casino & Racetrack, Chester, PA 6/09-2/11

Mutuels Supervisor

Assisted Mutuels Manager in coordinating duties of Racebook Supervisors and overseeing Mutuels staff

Generated weekly teller work schedules and entered PTO into Payroll

Assisted Racebook Supervisors in recording and monitoring sales and cash advance transactions at both Programs and MCA Cash Advance counters

Interfaced with tote and racing customers to investigate and resolve issues

Favorites at Woodbridge Off Track Wagering, Fords, NJ 9/07-6/09

Guest Services Supervisor

Interfaced with customers, encouraged patronage and resolved issues

TV Control – worked with managers coordinating in-house Simulcast signals

Used Excel spreadsheets to track product sales/returns and program/race form orders

Scheduled work shifts for Guest Services and Program Seller Staffs

The Meadowlands Racetrack, East Rutherford, NJ 3/06-9/07

Horseman’s Accountant/Bookkeeper

Input/setup racing data into tracking software (RTO) and maintained race finish database

Calculated daily totals and generated reports

Calculated/distribute purse and payroll checks earned for active owners, trainers, and drivers

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