Sales Customer Service

Nithin T.K

Email:******.*********@*****.***

Phone –91-989*******,91-944*******

Career Objectives

To work in an organization which promotes learning and growth where my

theoretical knowledge and skills can be applied in practical situations with a challenging approach. Want the platform to use my acquired technical knowledge and managerial skills to contribute positively to the mission and the vision of the organization.

Core Competencies

Skilled at adopting modern technologies

In depth technical knowledge regarding new models

Excellent management skills and remarkable ability to contribute towards team performance

Ability to work in a fast paced environment

Excellent communication & leadership skills

Resourceful team player and keen attention to detail

Career highlights

Proven analytical and interpersonal skills with experience in building effective work culture and learning systems.

Strong people management and motivational skills

Result oriented, Meticulous, self-starter with Good analytical and logical skills

Able to communicate well and self-motivated

Good organizer and fast learner

Ability to adjust work and environment at the earliest

Summary of Professional Experience

January 2008 – Feb 2009 at Virgin Mobiles, Kozhikode as Sales executive

Company Profile:-

Virgin is a leading branded venture capital organization and is one of the most recognized and respected brands across the globe. Virgin Group has grown successfully in businesses sectors ranging from mobile telephony to transportation, travel, financial services, media, music and fitness.

Virgin has created more than 300 branded companies worldwide, employing approximately 50,000 people, in 30 countries. Global branded revenues in 2008 exceeded £11.5 billion

Virgin believes in making a difference. It stands for value for money, quality, innovation, fun and a sense of competitive challenge. We deliver a quality service by empowering our employees and we facilitate and monitor customer feedback to continually improve the customer's experience through innovation

Responsibilities

Maintaining and developing relationships with existing customers via meetings, telephone calls and emails

Visiting potential customers for new business

accurate, rapid cost calculations, and providing customers with quotations

Negotiating the terms of an agreement and closing sales

Gathering market and customer information and providing feedback on future buying trends

Negotiating variations in price, delivery and specifications with your company's managers.

Advising on forthcoming product developments and discussing special promotions.

Liaising with suppliers to check on the progress of existing orders.

Checking quantities of goods on display and in stock.

You may also be involved with identifying new markets and business opportunities.

Recording sales and order information and sending copies to the sales office.

Reviewing your own sales performance, aiming to meet or exceed targets.

May 2009 – December 2012 at NOKIA Care, based at Trivandrum as a Senior Technician and Customer Service Executive

Responsibilities

Customer Delight

Proper fault diagnosis

Turnaround time

Cosmetic Replacement

Component Level Fault Finding

Component Level Fault Resolution

Hand Soldering

BGA operation

Reference to manufacturers service documents

Working within strict manufacturers guidelines

Housekeeping

Attending communications (daily team briefings, team meetings)

Where needed, a pro-active approach to problem solving, within a structure set out by the ATL's and Production Leaders.

January 2013 to June 2013 at Orange Mobiles, Qatar as a Technician and salesman

Responsibilities

Component Level Fault Finding

Component Level Fault Resolution

Hand Soldering

BGA operation

Reference to manufacturers service documents

Working within strict manufacturers guidelines

August 2013 to Dec 2013 at Samsung as a Promoter

Responsibilities

Build meaningful customer relationships

Maintain an expert understanding of Samsung products

Drive sales against targets

Maintain brand, visual and operational standards

January 2014 to till date at Orange Mobiles, Qatar as a Technician and salesman

Trained and Additional knowledge

Electro static discharge (ESD) and moisture sensitive devices ( MSD)

Soldering and soldering criteria’s

Every month company provide and attend new models training.

Software Skills:

Operating Systems : DOS, Windows 2000, XP & Windows NT

Packages : MS Office

Extra-Curricular Activities:

An Active participant of Cultural activities, Club activities and Games.

Listening to Music, Reading, and playing cricket.

Lyrics writing (For Albums) & also Acting(In Malayalam films & Dramas)

Academics:

Diploma in Mobile phone Hardware and software technology (Year: 2009) from Techno campus Calicut

+2 (year-2005) from AVS GHSS Karivellur

S.S.L.C - Kerala State Board (year-2003) from AVS GHSS Karivellur

Personal Details:

Father’s Name : V.K.Muralidharan

Date of Birth : 31-03-1988

Nationality : Indian

Gender : Male

Passport : Yes. Valid

Marital Status : Married

Languages Known : Malayalam, English, Hindi, Arabic and Tamil

DECLARATION

I hereby declare that the above information is true to the best of my knowledge.

Date:24/02/2016 Nithin T.K

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