Customer Service Sales

Jolene Moore

**** ***** ****** **********, ** ***03 Cell: 318-***-**** Email: ****.********@*****.***

Summary

I have been in the banking industry for the past 10 years, growing from a teller to a licensed banker with Regions Bank. As a top associate in the North La/Arkasas market of Regions I'm looking to increase my responsibility level to help clients exceed their financial goals by utilizing my training and expertise in banking.

Accomplishments:

Continually exceeded sales goals

Maintained a customer service Gallup score of 85% or above for 8 years

Licensed Life, Health and Accident producer for Louisiana

Experience

03/2014 Financial Services Specialist II

Regions Bank - Pineville, LA

Opened new customer accounts, including checking, savings and lines of

Credit. Processed sales referrals and promoted bank services and products.

Researched and resolved customer issues on personal savings, checking and

lines of credit accounts. Responsible for maintaining sound operations within the branch.

08/2011 to 03/2014 Teller III

Regions Bank - Pineville, LA

Processed cash withdrawals. Trained employees on cash drawer operation.

Maintained confidentiality of bank records and client information.

02/2009 to 08/2011 Financial Services I

Regions Bank - Pineville, LA

Opened deposit accounts, IRAs, CDs. Referred customers to Lines of Business

Partners as needed. Responsible for upkeep of in-branch marketing. Processed

domestic and international wires.

08/2007 to 02/2009 Teller I

Regions Bank - Pineville, LA

Balanced cash drawer with high efficiency. Helped customers with loan

payments, cash withdrawals, and deposits

Education

2002 Hemet High School

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