Data Analyst

Jon Janovec

Pflugerville, TX *****

***.*******@*****.*** 512-***-**** www.linkedin.com/in/jonjanovec

Data Analyst

Recognized for ability to look at problems with a fresh perspective, allowing quick identification and resolution of issues. Leverage software engineering and business acumen to fully assess needs and develop and implement requirements.

Expert at collaborating with cross functional teams to deliver quality output. Excel at communicating complicated technical issues to a diverse audience.

Report Development

Data Management

Problem Solving

Customer Service

ISO

Process Improvement

Technical Skills

Platforms:

Windows, Linux, Android, iOS, z/OS

Languages:

C#, ASP, SQL, JavaScript, HTML, CSS, XML, PHP, Visual Basic, Java

RDMS:

SQL Server, Teradata, MySQL, IBM DB2, Oracle, SAP

Professional Experience

PEARSON, Austin, TX 2000 to 2016

Manager, Data Processing 2012 to Present

Managed staffing, budget and proposal development, report and metrics development and new application testing.

Provide software training to internal and external customers.

Design and automate reports by querying SQL Server databases and storing data in Excel.

Maintained ISO certification by keeping documentation current, employee training, conducting mock audits and reviewing production and quality metrics with employees.

Manager, Scanning 2008 to 2011

Managed staffing, budget and proposal development, and new application testing. Developed applications improving data gathering, created reports, data analysis, and troubleshot technical issues.

Designed department website to communicate shift status with the ability to query production databases and email results.

Jon Janovec ***.*******@*****.*** Page Two

PEARSON (Continued)

Increased production monitoring ability, increased frequency of mainframe data updates from 8 hours to 2 hours. Modified production reports adding electronic option (previously only paper options requiring mainframe printer and operator).

Led department effort obtaining ISO certification, documented all processes, trained employees, conducted mock audits, and established production and quality metrics.

Assistant Manager, Data Processing 2004 to 2007

Responsibilities included staffing, budget and proposal development, maintaining productive and quality metrics, and troubleshooting technical issues.

Developed production tracking SQL Server database and C# software application.

Automated production metrics, by querying production data directly into Excel.

Technical Support Analyst, Scanning 2000 to 2004

Test new production applications, test design, automated testing. Troubleshot failed network transfers between image scanners, page servers and mainframe (z/OS). Identifying and resolving PC, production and operator errors.

Design test cases to for new applications to validate functionality/requirements

Continuously improve testing methods by soliciting development and end user feedback

Maintain 100+ production PCs (set up, hardware/software troubleshooting)

Additional Professional Experience

UPS, Hodgkins, IL

Floor Supervisor

Supervised diverse group of 24 employees in fast paced unload environment. Led teams pioneering UPS voice recognition technology for auto sort packages.

Education

Bachelor of Arts (BA), Computer Science, St. Edwards University, Austin, TX

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