Customer Service Sales

Claudia Arteaga

**** ****** **** *** *, Decatur, GA 30033-5364

Cell: 305-***-****

****************@*****.***

Education

Associate in Mass Communication May 2016

Miami Dade College - Miami, Florida USA

Associate in Journalism July 2012

University of Havana – Havana City, Cuba

Qualifications

Bilingual in Spanish and English

Proficient in Microsoft Office

Compelling and accurate writer

Able to work in a fast-paced and deadline driven environment

Excellent communication skills

Flexibility and on-the-spot problems solving abilities

Professional Experience

Animal Welfare Society – Front Desk Receptionist and Lab Tech May 2015 – July 2016

Miami, Florida

Collect, post payments, and give financials for treatments.

Answer incoming calls; respond to inquiries, and direct callers to appropriate staff for assistance.

Schedule appointments and accurately enters data into scheduling system.

Balance daily encounter forms and cash drawers.

Communicate with clinical staff to maintain patient flow and update waiting patients.

Forever 21 - Store Associate August 2014 - February 2015

Dolphin Mall – Miami, Florida

Completed sales transactions and maintain proper accountability at registers.

Supported all management, leads and sales team at all times.

Ensured great customer service by assisting in location, availability and selection of merchandise.

Adhered to company policies, procedures, and loss prevention practices.

Promoted current sales and promotions to customers, including pricing of merchandise.

Maintained store selling floor, fitting rooms, visual displays, presentation and conditions.

Internships

Newspaper Internship - Reporter October 2015 – January 2016

Miami Diario – Miami, Florida

Strived to develop imaginative, challenging and interesting articles on issues relevant to the newspaper culture section.

Demonstrated excellence in editing through knowledge of AP style and understands different styles of newspaper writing

Wrote a specified amount of stories every week

Maintained complete responsibility for the fairness, accuracy and clarity of all work accepted and submitted for approval

Television Internship - Reporter and Production Assistant September 2013 - August 2014

Education Channel – Havana City, Cuba

Hosted Life styles and Entertainment program

Reported on local stories of interest

Wrote original stories for telecasts

Coordinated interviews

Monitored station social media

Radio Internship - Production Assistant September 2012 - August 2013

National Radio – Havana City, Cuba

Researched information about music, entertainment, politics, and technology.

Generated original ideas and identified suitable ideas from others.

Provided content and assistantship to other crew members.

Managed budgets and ensured the efficient use of resources.

Worked in collaboration with presenters, performers or other program contributors, in order to perform quality assurance to meet established production standards, rules and regulations.

Community Services

Child Care Center - March 2016 – April 2016

Alpha & Omega Church – Miami, Florida

Florida Immigrant Coalition - January 2015 – May 2016

Miami, Florida

Researched information about programs like DACA and DAPA (federal programs)

Managed company social network (Facebook, Instagram, Twitter…)

Coordinated citizenship Interviews

Provide Immigration Help

*References will be provided upon request*

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