Customer Service Microsoft Office

DEMARA JEANTY

H: 585-***-**** Email: ******.******@*****.*********:******.******@*****.***

EDUCATION:

Bachelor of Science - International Studies

Rochester Institute of Technology Rochester, NY

May 2016

Associate of Applied Science – Business Studies

Rochester Institute of Technology Rochester, NY

May 2013

Study Abroad: Costa Rica Summer 2014

SKILLS: Microsoft Office Word, Excel, PowerPoint and Access; Adobe Acrobat; Web Design

EXPERIENCE

07/2016 - Current Summer Vestibule Program Director, NTID Student Life Team

Rochester Institute of Technology, Rochester, New York

●Develop and implement student staff training and staff meetings

●Develop and implement programming and services identified through the needs of the students and the community

●Address incidents and concerns with all parties involved and communicate information and updates to supervisors

●Be available on-call throughout the day and assistant with overnight-call duty

09/2014 - 04/2016 Package Handler

FedEx Ground, Rochester, New York

●Load and unload sorted packages in a fast-paced environment

●Ensure delivery of packages to customers on time and with care

09/2012 - 09/2014 RITchie’s Game Room, Residence Halls Association

Rochester Institute of Technology, Rochester, New York

●Monitored a gaming facility and ensure a safe recreational environment

●Maintained usage reports and coordinate programs and events

●Work independently and in team while providing excellent customer service

Summer 2013 Intern

Center for Independent Living, Rochester, New York

●Assisted with advocating and consultation regarding client rights

●Assisted with event planning

09/2011 - 09/2012 Student Assistants, NTID Student Life Team

Rochester Institute of Technology, Rochester, New York

●Prepared monthly procurement card statements and receipts

●Assisted with Payroll, Accounting, Student Employment, Student Financial Services

●Provided customer service and help with information and referrals

09/2010 - 09/2012 Step Up Program Mentor, NTID Student Life Team

Rochester Institute of Technology, Rochester, New York

●Outreach to a diversity of students and help them connect to the community and the Institute

●Develop and implement programming and services identified through the needs of the students and the community including providing resources

HONORS/ACTIVITIES

Diversity, Equality, and Inclusion Fall 2015-Current

Ebony Club, President Fall 2015-Spring 2016

Brickfest, Director of Hospitality Fall 2014–Spring 2015

NTID Student Congress, Director of Programming Fall 2013-Spring 2014

Assistant Vice President of Student Services Search Committee Spring 2012

Deaf Basketball Association Committee Fall 2011-Winter 2012

NTID English Resolution Committee December 2010-2011

Ebony Club, Social Director September 2009-2010

COMMUNITY SERVICE V. Monologues March–April 2013

Transfiguration Community Garden September 2012

Flower City Habitat for Humanity October 2012

Open Door Mission October 2012

REFERENCES Available upon request

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