Manager Management

Elizabeth DePierro

** ****** **** ***–***-**** (mobile)

Madison, CT 06443 *********@*******.***

Summary

A health care leader with over 13 years of experience in successful project leadership, guiding programs and initiatives to reduce avoidable hospital readmissions, improve care transitions, and ensure excellent patient care.

Professional Experience

Middlesex Hospital, Middletown, CT (November 2003 - Present)

Project Manager, Quality Improvement, Middlesex Hospital, 2012 – Present

Managed key quality improvement initiatives including:

Frequently Admitted Inpatient Reduction Team [FAIR], 2013 - Present

Creator and chair of nationally recognized multi-disciplinary team dedicated to readmission reduction and resource utilization realignment of resource intensive health care recidivists. Over a 12 month interval, outcomes demonstrate 58% improvement in emergency room visits, 57% inpatient usage, 62% length of stay and an average $31,490 per patient decrease in cost per patient per year [source: 2015 final data].

Bedside Pharmacy Delivery Program, March 2014 - Present

Initiated the Walgreens bedside pharmacy program. This program ensures that at risk patients receive prescriptions and education prior to discharge who previously may have been readmitted due to medication mismanagement.

CipherHealth Care Calls, January 2013 – Present

Manager of hospital wide installation and daily utilization of automated post discharge follow up for disease specific CARE Call campaigns (CHF, COPD, Joint Replacement, new moms and default call campaign sets). Responsible for call script development, transmissions, technical/application support, ad hoc reporting, and patient satisfaction.

TIME to ACT, Middlesex Readmission Community Collaborative, June 2012 - present

Co-chair of county wide provider collaborative with objective to reduce avoidable hospital readmissions, share best practices, and improve transitions and quality of patient care between settings. Collaborative membership includes Middlesex Hospital, and an additional nearly 40 agencies including homecare agencies, long term acute care hospitals, and skilled nursing facilities. Initiatives include training and implementation of INTERACT®, disease specific patient education, fall reduction and anti-microbial stewardship.

Additional Committees

Readmission Steering Committee [RSC], Community Care Team [CCT], Psychiatric Inpatient Team [PIT], Length of Stay Team [LOST], Clinical Pathways, Inpatient Population Health, LEAN Leadership. Project RED Team, Clinical Operations/Patient Flow, National Committee for Quality Assurance Family Practice Patient Centered Medical Home team

Project Consultant, Clinical Affairs, Middlesex Hospital, 2004 - 2011

Centers for Medicare and Medicaid, Physician Group Practice Demonstration [PGP] 2004 – 2009, PGP Transition Demonstration 2009 – 2011

The Physician Group Practice (PGP) Transition Demonstration was launched by CMS as an accountable care organization pilot to test whether specific payment arrangements can help groups of physicians provide Medicare fee for service beneficiaries with high-quality care coordination and incentivize improved quality, reduced costs and improved patient satisfaction. Middlesex was the only community-based network model among the ten national multispecialty sites selected by the Centers for Medicare and Medicaid Services. Program manager responsibilities include coordination of all aspects of participation for the PGP and subsequent transition demonstration. Role included liaison and oversight of community physician practices, contracts, and leadership for annual abstraction of quality data relative to 32 evidence-based performance clinical measures and audits. Quality data success and reduced expenditures coupled with positive Consumer Assessment of Healthcare Providers and Systems Clinicians (CAHPS) measure of patient experience resulted in the allocation $2.81 MM shared savings payment and $1.77MM in Physician Quality Reporting Incentives (PQRI).

Senior Project Specialist, Middlesex Hospital Community Benefits (2007 – 2011)

Community Benefits (CB) are programs or activities that provide treatment and/or promote health and healing as a response to identified community needs.

Implemented Community Benefit Inventory for Social Accountability (CBISA) system, data submission collection process to health system, Connecticut Hospital Association and IRS 990 and Schedule H Reporting

Develop and maintain CB web pages, Public Relations Materials including VITA circulation to +40,000 individuals, STAT weekly internal newsletter

Middlesex Hospital Community Benefit Steering Committee and Connecticut Hospital Association Community Benefit Reporting Group (2006 - 2013)

In 2011, 79,247 individuals served with $41.6 MM (Middlesex Hospital Community 2011 Benefit Report)

Senior Project Specialist, Middlesex Hospital, Center for Chronic Care Management (2003 – 2009)

The Center for Chronic Care Management is a hospital-based outpatient disease management program serving patients with chronic disease (asthma, copd, diabetes, heart failure, medical nutrition therapy, and smoking cessation care management programs).

National Committee for Quality Assurance, Disease Management accreditation since 2003

Wrote disease management program policy & procedure manuals

Disease Management Steering Committee Member

Other Experience

Radiant Renovation, LLC, Madison, CT (2004-2008)

OverBoards™ Marketing and Customer Service

Madison Public Schools, Madison, CT (1998-2003)

Elementary Education Teacher/Tutor, grades Pre-K-6

Fidelity Investments Institutional Service Company, Inc, Boston, MA (1989-1995)

Team Leader portfolio management system testing and training

The Boston Company, Inc., Boston, MA (1988-1989)

Project Leader/Senior Systems Analyst

Colonial Management Associates, Inc. Boston, MA (1986-1988)

Technical Support Specialist, Technical Writer

The Monchik Weber Corporation, Boston, MA (1982-1986)

Portfolio Products Support Specialist

Education

Framingham State University, Framingham, MA, 1996 – 1998, Post Baccalaureate Teaching Certification K-12

Harvard University, Division of Continued Graduate Education, Cambridge, MA, 1998 – 1991

Connecticut College, New London, CT, BA Economics 1982

North Shore Country Day School, Winnetka, IL 1978

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