Sales Management

Waqar H. Shah

***** ******** ** ****: 703-***-****

Sterling, VA 20166 *******@*****.***

Dynamic professional with twelve years of digital communications experience. Expertise in web designing, content management, data accuracy, content marketing, client liaison, and project coordination. Expertly prioritizes large and complex workloads while maintaining quality and meeting deadlines. Relied upon for keen eye for detail, thorough written and oral communications, problem-solving, and analytical skills.

Managed and designed Sprint web site/ portal for retail and corporate employees.

Played a key role in launching all luminary devices at Sprint; including but not limited to, HTC EVO, Samsung Galaxy and Apple iPhone product lines

Managed Store Information System database for 1600 Retail stores, along with reviewing reports for expenditures which helped for cutting cost and accurate budgeting.

Managed content of internal sales portals, with 2 million yearly views and 16, 000 documents, and supporting over 15,000 retail sales users at 1,600 stores.

Designed and restructured content on portals to make them easily accessible and simple to use with less but relevant content, which increased readership by 12% and site traffic by 18%.

Lead project to drive 25% reduction in content by archiving old documents to doc share which increased more space and updated info available for end users.

Provided IT support to customers in fast paced environment, including home/business LAN network and over the phone troubleshooting for internet issues.

I exhibit strong communication and coordination skills that lend themselves to successful execution of intricate projects while always encouraging, mentoring and coaching individuals to promote team work.

Professional Experience

Sprint Nextel, Consumer Sales Operations

Web Content Manager II Aug 07 – Feb 16

Duties included web portal designing, building web pages, maintaining documents, files, images and banners. Responsible for managing large strategic retail initiatives for over 1,600 retail stores representing wide variety of critical activities including: communication plans for new products & services, systems development & integration and process/policy development. worked across the organization to implement and deliver improved customer experience and business performance to decrease churn and fraud, improve subscriber satisfaction and revenue growth. Successfully lead a $1.2 million project, from retail sales perspective, of selecting and implementing new content management system (SharePoint), to increase efficiency and flexibility. Managed a blog for employees where best practice methods and daily routine issues were discussed.

Sprint Nextel, Retail Operations

Web Content Manager Jul 05 – Dec 05

I designed, developed and managed overall web sales portal strategy for the retail sales channel which required close collaboration with team of program managers, product managers, internal marketing, training and other stakeholders to identify, analyze, create and drive solutions supporting retail communications. I was also tasked to provided merger and acquisitions project management support specific to application rationalization, identity management and communications.

Web Content Specialist Mar 05 – Jul 05

Primarily responsible for web communication, audience research, policy creation, information design, creative services and web content management for all retail stores nationwide. I managed, maintained and supported sales intranet sites, critical to consumer channel communications. I also contributed to the top-level design of the intranet site with a particular focus on retail channel needs. I worked on as a key player in

Waqar H. Shah

22782 Oakgrove Rd Cell: 703-***-****

Sterling, VA 20166 *******@*****.***

making the web communication an integral part of overall channel strategy. I also played a key role in the selection and design of the new content management system.

Jr. Operations Analyst May 04 – Mar 05

As a Jr. Operation Analyst I assisted Program/Project Managers from logistics, inventory, marketing and finance departments by gathering and researching information they required to successfully complete projects on time. To better understand retail issues, I traveled to Nextel/Sprint store locations across Virginia, Maryland and Washington DC to train, mentor, and coach sale representative on new systems as well as marketing and product launches.

Cox Communications April 02 – May 04

IT Support Consultant

Provided IT support to consumers and business for setting up their networks from scratch or walking them through steps for troubleshooting their internet issues. Traveled to homes or businesses based on customer needs for their network infrastructures.

Education

Northern Virginia Community College (NOVA)

Major: Information Technology/Business

APPLICATIONS AND TOOLS

OpenText (Content Management System)

TeamSite (Content Management System)

DreamWeaver

Adobe CS3

CSS

Flash

FireWorks

TRAINING AND CEI

Drupal 8.0 online classes (In progress)

Security Plus training (January 2016 – in progress)

Project Management Professional (PMP) Certification, PMI – In progress

SQL training from American Consultant School (August 2011 – December 2011)

A+ Training Course

Mastering Negotiation, SkillSoft eLearning Portal – 2009

Conducting Needs Analysis, Sprint University – 2008

Change Management, Sprint University – 2008

DreamWeaver Advance Training, Sprint University 2005

Certification in Advance XML and XSL, Sprint University – 2004

Certification in HTML, CSS Sprint University – 2004

Contact this candidate