Customer Service Representative

JENNIFER CALIBO ESTOR

Block *** Lot ** Calachuchi St. Pembo, Makati City

Contact # (093*-*******

OBJECTIVE

Obtain a position as a Bilingual Customer Service Representative where I could enhance my language communication skills.

SKILLS:

Computer: Proficient in Word, Microsoft Excel, Internet, Email

Language: Spanish and English

Excellent in oral and written communication

With positive customer service relationship skills

RELEVANT EXPERIENCE SKILLS

Six years of experience in Bilingual Customer Service Representative

Assist Spanish and English speaking clients by providing accurate information about telephone numbers, addresses and type of businesses. Handles customer complaints and give assistance with regards to their HMO coverage. Help customers assess which providers are included in their coverage.

JOB EXPERIENCE

Kgb_Philippines formerly Infonxx 2009 – Present

11th flr. RCBC Plaza Tower 2, Ayala cor. Sen. Gil Puyat Ave. Makati City

Position: Bilingual Customer Service Representative

Scope: Handle customer calls in a timely manner and provide consistent, high quality service

and accurate information to customers.

INTELLICARE – ASALUS CORPORATION 2006 – 2009

7th flr. Feliza Building 108 VA Rufino St. Legazpi Village, Makati City

Position: Customer Service Representative

Scope: Provide information regarding customer’s HMO coverage as well as Hospitals and

Clinics accreditation.

Give approvals for every laboratories and medical procedures requested according to

customer/patient’s HMO coverage.

EDUCATIONAL BACKGROUND

EMILIO AGUINALDO COLLEGE – MANILA 2002 – 2006

San Marcelino St. Ermita, Manila

Bachelor of Science in Nursing – NLE passer 2006

TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES – TAGUIG 1998 – 2002

28 Km. West South Super Hi-way, Western Bicutan, Taguig City

Instrumentation and Control Engineering Technology

TRAININGS AND SEMINARS ATTENDED

FINISHING COURSE FOR CALL CENTER (80 HOURS)

TRUE ACCESS TRAINING CENTER

Gil Puyat Avenue, Makati City

May 2009

SPANISH LANGUAGE AND CULTURE FOR DIFFERENT VOCATIONS (100 HOURS)

TESDA – NATIONAL LANGUAGE SKILLS INSTITUTE

TESDA Complex, East Service Road, South Superhighway, Taguig City

March 16, 2009 – April 24, 2009

ECG AND ABG INTERPRETATION WORKSHOP

St. Louis Review Center

2/F Carmen Building G. Tolentino St. Brgy. 396, Zone 041 Sampaloc, Manila

August 16, 2006

INTRAVENOUS THERAPY TRAINING

MPI – MEDICAL CENTER MUNTINLUPA

338 National Road, Putatan, Muntinlupa City

July 16 – 18, 2007

CHARACTER REFERENCE

Available upon request.

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Contact this candidate