Microsoft Office Technical Support

HUGO PADILLA

*** ****** **, ** ****, Texas, ***** 915-***-**** *********@*******.***

Objective

Highly motivated candidate to obtain a challenging and rewarding position in Network/System Administration with an organization which recognizes my true potential and provides me sufficient avenues for professional growth through nurturing my technical skills and competencies.

Education

Socorro High School / High School Diploma / May 2009

El Paso Community College / Associate of Arts Degree / May 2012

Related Coursework:

• Introduction to Computer Science • Elements of Data Structure/Algorithms

University of Texas at El Paso / Bachelor’s of Business Administration in Computer Information Systems / December 2014

Academic Experience:

• APPLICATION CLASS PROJECT

- Build and Design an application for Final Project using Visual Studio.

- Used C# as programming language.

- Complex app using multiple forms.

• DATABASE PROJECT

- Create relations, populate tables using SQL and create views

- Modify, insert and delete records.

- Create Queries and delete views on base tables.

- Define major functions, processes and activities of an organization.

- Define entities and entity-relationship diagram.

- Implement database consisting of 3NF relations.

- Data structure diagram.

Certifications

•CompTIA A+

•Cisco Certified Network Associate

•Currently pursuing CompTIA Network+ and Security+

Skills & Strengths

Programming Languages

•Java, HTML, C# and CSS

Operating Systems

• Mac OS X

• Windows 7, 8, .8,1 and 10

• Windows Server Essentials 2012

• Windows Server 2012

Software

Microsoft Office suite, Visio, Outlook and Project.

Strengths

• Excellent oral, written and interpersonal skills. • Well organized, and achieve deadlines

• Critical thinking and problem solving. • Speak, read and write in English and Spanish fluent.

• Self-motivated and team player • Attention to detail

• Exceptional listening and analytical skills

Experience

Technical Support

Self-employed / Volunteer / January 2011 – June 2015

• Virus, spyware and malware removal

• Analyze and troubleshoot software and hardware issues

• Installing operating systems, anti-viruses and patches

• Workstation and printer issues

• Configure network and mobile devices

Computer Operator IV/ System Administrator

The Tatitlek Corporation / DoD Contractor / July 2015 – Present

• Creates NIPR and SIPR account requests, remedy account request, and SA card requests.

• Keeps track and signs all SAAR, and DD Form 2875 for units, contractors, military and civilian users.

• Maintain IAVA code charts up to date.

• Assists in Active Directory maintenance, such as adding and deleting computers to the domain.

• Perform network maintenance and system upgrades including service packs, hot fixes and security configurations.

• Monitor performance and ensure availability and reliability.

• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.

• Liaise with vendors and other IT personnel for problem resolution. (Xerox, Ricoh, and HP)

• Participate in the administration and maintenance of the remote monitoring and management system, update agent scripts, respond to alerts, monitor dashboard, and periodic system review.

• Install computer networks such as LANs, WANs, intranets and data communication systems. Make network cable as requested.

• Use Local Security Policy, Group Policy Editor, Event Viewer and command prompt scripting for troubleshooting.

• Manage and update share drive and SharePoint.

• Use Remedy to elevate troubleshooting tickets to NEC.

• SA card holder.

• Secret Clearance Acquired.

Contact this candidate