Customer Service Manager
Resume:
Quin A. Howard
**********@*****.***
Summary:
Open enthusiastic leader, customer focused, self-motivated and results oriented. A firm belief in leading by example, commercially aware and successful in driving business forward- while delivering high standards through increasing sales performance and business development.
Detail oriented individual who embodies professionalism, and an ability to manage multiple units, projects and tasks.
Education:
The Art Institute online May 2012- November 2015
Bachelor’s Degree in Fashion Merchandising Management
Training Accomplishments:
Integrity Selling and Service Certificate (Orlando Federal Credit Union)
Certified FIT Specialist (Nordstrom Lingerie 765)
Q3 2014 Manager of the Quarter (Nordstrom 756)
Q4 2016 Selling Manager Cash Call 12.8% inc (Nordstrom 772)
Q1 2016 Customer Service Letter Winner (Nordstrom 772)
Work Experience:
11/2016- 08/2016 Nordstrom Men’s Clothing Furnishings/Fragrance Department Manager
Atlanta GA
Ability to analyze business to drive results
Ability to deliver results and volume expectations
PCO (product call outs) communication with buyers product needs
Use of social media to showcase new merchandise
Teach, coach and develop employees to deliver outstanding customer service
Develop and execute a business plan to achieve department service and volume goals
Educate team on fashion and product knowledge
Coach team on rewards to reach rewards goals
Forecasting
Stockroom organization and cleanliness
Event planning/takedown
Training and development of employees
Merchandised and assisted visual with products to attract customers
Collaborate with regional merchandiser and other merchant partners to ensure the customer receives the best quality, value and selection of merchandise,
Ensure merchandising and presentation standards are achieved and maintained
Identify, recruit and hire top talent
Empowers strong team (Built a team of 3 All Stars 1 Pacesetter)
09/2014-11/2015 Nordstrom Rack Department Manager
(Apparel: Women’s Men’s Kids) Jacksonville FL.
Manager of Quarter 3 2014 for district (30% increase women’s)
Teach, coach and develop employees to deliver outstanding customer service,
Ability to deliver results and volume expectations
Develop and execute a business plan to achieve department service and volume goals
Developed and promoted 4 sales people from my floor/ 3 All-Stars
Educate team on fashion and product knowledge,
Coach team on rewards to reach rewards goals
Enable team unity and lead develop each team member
Collaborate with regional merchandiser and other merchant partners to ensure the customer receives the best quality, value and selection of merchandise,
Ensure merchandising and presentation standards are achieved and maintained
Identify, recruit and hire top talent,
Developed a bench of future leaders
Maintain accurate inventory management, outstanding inventory plan, and prep
10/2013-09/2014 Nordstrom Rack Assistant Department Manager
(Apparel: Men’s /Women’s/Kids) Bradenton FL
Customer service oriented
Ability to develop and coach team to drive results through customer service
Ability to multi-task in fast pace environment
Ability to coach and assist in developing team
Ability to coach rewards and building customer service
Organization skills and ability to prioritize
Extensive knowledge of latest fashion market trends with good taste of fashion industry
In-depth knowledge of sales and promotion activities through effective marketing campaigns and social media
Comprehensive knowledge of sales and marketing as well as business management techniques
Excellent team player with excellent communication, management and research skills
Firm organizational skills, able to delegate and follow through
Strong Merchandising skills
New Store opening and renovation experience
06/2013- 10/2013 Nordstrom Management Internship/Sales Associate (Lingerie) International Plaza
Extensive experience in sales/ customer service
understanding for lingerie and proper fit
Assistance in Fits (training and coaching) and monthly increases
Knowledge of lingerie and proper fits all sizes and prosthesis
Merchandising
Experience in direct selling and customer service
Rewarding customers
Building open relationships with employees, vendors and clients
Ability to communicate effectively
12/2010-05/2013 - Orlando Federal Credit Union/ Member Relations Associate
Superior team management skills
Verbal written communications skills
Knowledge of bank/credit union procedures
Customer service to assist customers in products to fit their financial needs
Employer-employee relations and communication
Good judgment and decision-making skills (problem solving)
Ability to function in a multi-task environment
Proactive calls to high value customers
Coaching/training
06/2009-04/2010 Center State Bank/Haines City FL- Personal Banker
Bank operations experience
Product knowledge of bank services
Cross/retail sales
Knowledge of Foreign transactions
Vault/cash handling experience
Efficient and accurate cash handling
Team building and leadership skills
12/2007-01/2009 WAMU, Valrico/Brandon FL-SR Teller
Advanced bank operations experience
Excellent presentation
Self-starter
Attention to detail
Strong work relationships
Effective communication
Training and assisting
Extracurricular Experience
2011- 2014 Ladyz & the Boyz Band -Booking/Marketing Agent (member)
Coordinate, organize and schedule practices
Manage calendar
Scheduling travel arrangements
Record and transcribe minutes from band meetings
Assist ordering supplies
Highly energetic and possess a positive attitude
Creative, networking and people oriented
Possess strong negotiating skills.
05/2010-12/2010 –Home Manger
Assisted in homework and one on one tutoring
Arranged supplies, home goods meal planning and preparation
Organizing and engaging party planning
Basic sewing abilities and alterations
2011- 2012- Community Development and Involvement
Family Fun Day sponsored by Orlando FCU- 2010
Set up, break-down, supervisor
Mall at Millennia Fall Fashion Week Fashion Show - (IADT) 2012
Dress/style of models, visual merchandiser for models, set up of show
Southern Women Conference Orlando- (Orange County Convention Center)
Model
Supervisor/recruit, stylist
Neiman Marcus Fashion Show- The Tampa Museum of Art September 2013
Stylist
AI Fashion Show Destination: Fashion “The World is Your Runway” 2014
Model and Merchandise Coordinator
Technical skills
Microsoft Office (Word, Excel, Power Point, Outlook)
Social Media Platforms (Facebook, Instagram Twitter, Snapchat)
Symitar (Episys Windows Interface)
Quest program, Document Processing program
Interactive Teller Capture Client (ITC)
Visual Banker
Nordstrom mobile POS system
NOM
Nordstrom Report Center
NEXT APP
Adobe Photoshop, Illustrator
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