Technical Support Specialist, Trainer
Resume:
Jacob Brumback
*****.********@**.***
Objective: Gain employment using my technical and management skills
Education
A+ Certification
CompTIA 2012
Certificate of Achievement Computer Repair Technician
Lansing Community College 2003
Work History
Apple 2014-2014
At Home Technical Advisor
Phone, chat, and remote desktop support
Technical Advisor for all iOS devices
Handled high volumes of calls courteously and efficiently
VitalSource Technologies an Ingram Content Company 2010-2013
Tier II Customer Support Specialist
Managed escalated calls and emails from tier one call centers
Used phone; chat; and remote desktop in a fast paced support environment
Traveled to our clients locations to instruct professors, students, and IT departments on use and troubleshooting of our software
Supported operating systems include:
§ Mac OS X (10.5 - 10.9)
§ Windows (XP, Vista, 7, 8)
§ iOS 5 & 6
§ Android (2.2 - 4.1)
Biztek Computers 2010-2011
Computer Repair Technician
Troubleshooting, diagnose and repair computer systems
Handled networking, hardware, safe backup and software issues
Created custom builds for customers
References available upon request.
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