Support Microsoft Office
Resume:
Brendon Preston
**************@****.***
Technical Skills
General: Technical expertise in networks/computers/servers/laptops related troubleshooting, repair, diagnostics (including MAC Hardware/Software), phone and remote support (15+ years) custom builds (white box clones), migrations (XP to 7, Exchange server to Office 365), roll-outs, and deployments. Setting up and maintaining Wyse Terminals and IP security cameras. Industry experience with Microsoft Networking, Administration, troubleshooting, and maintenance of Active Directory and Group Policies. Real-time experience with virus removal, anti-spyware, anti-malware and security solutions. Experience with help desk Tier 1-3, call center/phone support. Installation of CAT5/6 568A/B cable, optical fiber cable, coaxial cable, telephone jacks and VOIP installations and upgrades. Ability to create custom batch (.BAT) files.
Soldering: Expert solderer with both SMT and through-hole printed circuit board assemblies with the ability to work from assembly drawings.
Data Entry: Alphanumeric data entry specialist averaging 145WPM.
Software
Operating Systems: Microsoft Operating Systems – DOS, Windows 3.11, 9x/ME, NT4.0, Windows 95, 98, 2000 Professional, ME, XP, Windows Vista, Windows 7, Windows 8.1, Windows 10, Windows Server 2003-2016 and MAC OS X.
Applications & Programs: Digiop, Kronos, IQMS, Microsoft - Office 1997-2016, SQL Server 2005-2016,SharePoint Services, Exchange, BitLocker, Active Directory and Office 365. IBM/Lenovo - Lotus Notes, Lotus Domino and Lotus Sametime. Symantec – Altiris, Backup Exec 9.0-2015, Endpoint Protection and Corp. Anti-virus and Symantec DLO. Intuit - QuickBooks Pro/Ent 99-2008, Quicken 97-2009, Billing Manager, GoPayment and Payroll. Nuance - eCopy, PDF Reader, PDF Converter and Dragon. VNC – Server, Client and Protocol. Adobe – Reader, Flash, Acrobat, Dreamweaver, Creative Suite and Creative Cloud.
Remote Desktop Software: Ultra VNC, WebEx, GFI, GoToMyPC, IBM Director, Citrix XenApp, Bomgar, Microsoft Remote Desktop, Apple Remote Desktop, Apple Screen Sharing, Chrome Remote Desktop, TeamViewer and RealVNC.
Virtualization: Microsoft Virtual Server/PC, Hyper-V, VMware and XenApp.
CRM: SAP, Salesforce, InfusionSoft, Snapforce, NetSuite and Microsoft Dynamics.
Hardware
Server/Workstation Brands: Cisco, HP, Acer, Intel, Oracle, Dell, Alienware, Gateway, Asus, IBM, Lenovo, Micron, Avatar, NEC, Super Micro Computer and custom-builds.
Infrastructure Vendors: HP, SonicWall, Watchguard, Cisco, Fortinet, Linksys, D-link, SMC, Netgear and Symantec.
Portable Devices: Experience with Palm, Axim, Treo, Blackberry, iPhone OS and Android OS.
Storage and Backup solutions: DDS, Travan, LTO1-4, DLT, B2D, NAS, DAS, SAN (SAS, ISCSI, FC) and Backup LAN. Tape Drive library experience building and implementing with Lenovo, Oracle, HP, Dell, Quantum and Sony systems.
Education
High School Diploma-Laguna Beach H.S.
Associates Degree- CSET (Computer Systems Engineering Technology), Quinsigamond C.C.
Work History
July 2013-Present, IT Support Engineer, Consultant and Contractor
Independent IT Contractor
Providing remote and on-site support for:
PCs,MACs,tablets and printers
Physical and Virtual servers
Tape Drive Libraries
Enterprise storage (SAN, NAS, iSCSI, Fibre Channel)
LAN,WAN and WiFi
Installing and configuring servers and network drives.
Managing:
Operating Systems
Business applications
Printings stations/ systems
Network systems
The six most recent projects that I lead and successfully completed include:
Migration of 137 machines from Windows XP to Windows 7
Creation of a new subnet and transferred static devices from old subnet
Symantec DLO roll-out resulting in removal of roaming profiles
IBM Lenovo Lotus to Microsoft Office 365 transition
Updating an office with over 125 POT lines to VOIP
Providing security camera support and installations for 62 IP cameras. The site’s preferred viewing application that I installed and support is Digiop
July 2012-July 2013, IT Support Specialist/Entry Level Network Administrator
Connexion Systems & Engineering
Supported High-priority users at a corporate site on a Tier II support level.
Responsible for managing and supporting:
Active Directory (users, groups, policies, machines and etc.)
Altiris Notification Server/SMP 6/7.1, Altiris Deployment Solution
Symantec Endpoint Solutions
Citrix and Clarify
Job critical application installations and support, Data recovery/transfer, Ghost server/Operating System images and Smart phone repairs/support.
Responsible for supporting:
On-site and remote users
New user builds/setups
MAC/Apple support & repairs, Server support, Network/VPN support, Telephone line configurations & setups, IP Networking, Microsoft Office/Outlook support, Hardware and Software repairs/troubleshooting, Printer support,
Oct. 2008-July 2012, Owner, IT Manager & Instructor
EZ Computers
Troubleshooting and repairing:
Minor and major Hardware and Software issues
Home and small business networks
Virus removals
Laptops, desktops, tablets and smart phones
MAC/Apple support/troubleshooting
Data recovery and storage (on-site and cloud servers)
Soldering
Linux implementations
Remote and phone support
Keeping record of all finances via QuickBooks 2008
Training and teaching interns about:
Computer fundamentals and basic topology
How to build and maintain both Windows, MAC and other Linux devices
Help desk/Tier I Hardware and Software support
Phone and remote support
How to deal with disgruntled, rude and confused users
Support and installation of routers, access points, switches, hubs & bridges
Dec.2006-Oct. 2008, Tier II Technician
DLC Computers (Purchased and changed to EZ Computers Oct. 08’)
Software support and Virus removals
All laptop, desktop, server, workstation and gaming console repairs and upgrades
Remote support
Dealing with the register and directly with the public
Use of QuickBooks 2005 & 2008
March 2002- June 2005, Computer Technician & Bookkeeper
Biancanello Contracting LLC
Hardware/Software maintenance, repairs and support
Bookkeeping with QuickBooks 2003 & 2005
Volunteer Work
Internships: My time owning and operating EZ Computers allowed me an opportunity to teach interns all levels of computer engineering and troubleshooting. I had a total of thirteen interns over my time there, which I accepted from either the CSET program at Quinsigamond Community College, Shrewsbury High school or Holy Name High school to voluntarily teach for whatever increment of time their School's intern/co-op program required of them to get credit for that particular IT program class. A large majority of these students have since used me as a reference to successfully acquire employment in the IT field.
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