Customer Service Representative
Resume:
Daniel J. Henson *** Millstone Valley Court, Spring, TX 77373
********@*****.***, 281-***-****
Education: Software Skills:
Humble High School
Humble, TX
May 2004
Lone Star College
Pursuing Associate’s Degree
Microsoft Word
PowerPoint
Excel
Work Experience:
Mar 2012-
current
(please do
not contact)
Houston Recreation
Management
10902 Tower Oaks Blvd
Houston, TX 77070
Director of Operations – responsibilities include:
Overall management of field operations
Recruiting, hiring, training, supervision and evaluation of lifeguard and pool staff
Active liaison with client HOA Boards, running
presentations at Board meetings as necessary
Contract negotiation and management
Area Supervisor – responsibilities include:
Supervise maintenance and staff for several north and west Houston community pool facilities
Schedule lifeguards and attendants, handle
timesheets/paychecks, training and evaluations
Maintain pump rooms/chemicals, make repairs as needed
Attend HOA Board meetings on behalf of company,
ensure high level of client service
Jan 2008 –
Mar 2011
Northwoods Pool Supply
22323-B Loop 494
Kingwood, TX
(Supervisor: Wes Darcy)
Pool Service Technician – responsibilities include:
General pool maintenance and light repair for Kingwood area residential contracts
In-store customer service and counter help when need arises, maintain chemical and parts inventory
Jul 2005 –
Dec 2005
DHL Express, Inc.
QIA – Houston Call Center
Northchase Dr @ Beltway 8
Houston, TX 77060
Customer Service Representative – responsibilities included:
Taking inbound calls from customers, tracking packages
Trouble-shooting/resolving inquiries and issues
Following up on open and pending items
Oct 2004 –
Apr 2005
Michaels Arts & Crafts
222 FM 1960 Bypass Rd. East
Humble, TX 77338
Customer Service Associate – responsibilities included:
Reading planagrams, setting up promotional displays
Retrieval and movement of inventory as needed
Closing procedures – clean-up and security
Feb 2004 –
Aug 2004
Hollywood Video
7621 FM 1960 East @ West
Lake Houston Parkway
Humble, TX 77346-2209
Customer Service Representative – responsibilities included:
Video/game rental and sales, cash/credit transactions
Inventory Management
Closing and security
Achieving revenue goals through store promotions
Providing customer satisfaction through shift teamwork
~ References Available Upon Request ~
Daniel J. Henson Page 2
References:
Dwight Smith, former Criminal Justice teacher (14 years) Humble High School
1700 Wilson Road
Humble, TX 77338
Mark A. Wenzel (20 years)
15480 Ford Road
Porter, TX 77365
281-***-**** (o)
George F. Krueger (30 years)
21614 Rose Mill Drive
Kingwood, TX 77338
832-***-**** (c)
Harriet McCune (30 years)
4013 Oak Point
Pearland, TX 77581
Contact this candidate