Sales Management

Dai Hoang

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Summary

Director of Services with over 20 years of experience in Food & Beverage. Versatile, bilingual, professional with management experience ranging in size from small private businesses to full scale multi-million dollar casinos. Ability to oversee and manage hundreds of individuals across multiple properties while ensuring exceptional customer satisfaction, all the while controlling costs and budgets to maximum effectiveness.

Skills

Multi-million dollar operations

Business operations expertise

Inventory control and record keeping

Marketing and advertising

Strong work ethics

Results oriented

Work history

Director of Services

Tonkawa Gaming Enterprises Nov 2010 – April 2016 Newkirk, OK

Controlled all F&B departments in 3 different casinos, 3 Smoke Shops and 2 gas stations.

Responsible for all operational duties of all departments over 6 properties: P&L; inventories; budgets; labor, menu development, cost controls, special events…

Strategically developed effective marketing plans, more than doubling sales and profits while managing costs.

Cell Lead

Newell Rubbermaid Inc., Sept 2005 – Oct 2010 Winfield, KS

Ensured all production specifications were followed according to stringent Q.A. standards for multiple cells and products.

Oversaw 90+ employees; working with management, shipping and receiving, warehouse and production to facilitate all orders in a timely manner.

Trainer and First Responder as needed.

Store Manager

Wichita Fish Company March 2002 – Oct 2005 Wichita, KS

Responsible for all Purchasing and Ordering; inventories; sales and new accounts.

Completed all military requisitions per government regulations.

Primary cook; created a new, healthier menu thereby increasing sales and building a new customer base.

Certifications

ServeSafe

Series 6, 7, 63 and 24

First Aid Certified

Numerous management seminars

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