Customer Service Technician

Christopher Huggins

**** **** **** **** **** Apt 201

Memphis, TN 38119

Cell: 901-***-****

E-Mail: *********@*******.***

Summary

High-energy and seasoned computer professional successful at saving companies money by refurbishing and repairing computer equipment. Patient and resourceful.

Highlights

Advanced troubleshooting

Computer diagnostics and repair

Customer service-focused

Hardware support and troubleshooting

Advanced knowledge of diagnostic techniques

Highly motivated

Strong attention to detail

Responsible and reliable

Desktop and laptop expert

Accomplishments

Saved company over $20,000 annually by refurbishing used computers and technological equipment.

Experience

January 2016 to Current

Federal Express Memphis, TN

Material Handler

Properly handles packages covered by regulatory requirements, such as handling live animals and perishable goods.

December 2006 to Current

Century Management (McDonald's) Memphis, TN

Field Information Specialist Technician

Set up, tested and configured networks, desktops, laptops and printers. Installed motherboards, processors, RAM and graphics cards. Installed and maintained NVR, DVR systems and cameras.

September 2005 to December 2006

Mapco Brentwood, TN

Field Information Technology Technician

Resolved technical issues for clients in person, on the phone and through e-mail. Troubleshot point of sale issues and resolved problems accurately and efficiently.

February 2005 to October 2005

Abbtech (Internal Revenue Service) Sterling, VA

Help Desk

Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.

July 2004 to February 2005

Tek Systems (Autozone) Memphis, TN

Support Analyst

Resolved technical issues for clients in person, on the phone and through e-mail.

April 2002 to June 2004

First Data Corporation Memphis, TN

Banking Customer Service Rep

Addressed customer service inquiries in a timely and accurate fashion. Demonstrated mastery of customer service call script within specified timeframes.

March 2000 to February 2002

Solectron Global Services Memphis, TN

Laptop Repair Technician

Diagnosed, installed, configured and repaired laptops and software. Repaired and reinstalled various Windows operating systems.

Education

1997 Southeast College of Technology Memphis, TN

Associate of Applied Science Computer Science

Completed Operations Technology Person training Program for McDonald's systems.

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