BOBBY ARMSTRONG

**** ** **, *********

250-***-****

acv9e2@r.postjobfree.com

EXPERIENCE

Customer Service Specialist (Casual) 9/2013-7/2015 Kamloops, BC WestJet

Provide a stress-free experience by anticipating guest needs while offering a genuine customized service for each guest. Ensure WestJet promises and procedures are followed in line with the rules and regulations of governing bodies

Key Accomplishments:

Managed a high-volume workload within a deadline-driven environment.

Commended for initiative, enthusiasm, tenacity, customer service excellence and dependability in performance evaluations.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Marketing Coordinator 5/2013-12/ 2014 Kamloops, BC Homex Development

Manage marketing and communications functions. Direct brand management, PR, media relations, advertising and tradeshow marketing

Key Accomplishments:

Spearheaded social media platforms; increased Twitter followers by 100% over a 2-week period

Developed and executed proven successful multimedia campaigns for tradeshows and industry events

Earned commendations from clients for communication deliverables that targeted desired audiences and articulated the value of products and services. Sales Representative 7/2010-8/2012 Vancouver, BC

Hugh Rose Agencies

Manage over 200 accounts; develop business plan covering sales, revenue and expense controls. Meet agreed targets and promote the organisation’s presence throughout Western Canada Key Accomplishments:

Maintained number one ranking for sales region, while increasing revenue and gross profit

Increased territory sales revenue by $200 thousand to $1.4 million in 18 months

Developed and implemented sales strategies

EDUCATION

Bachelor of Tourism Management Degree

Minor: Public Relations

Thompson Rivers University Completed 2013 Kamloops, BC Business Administration Diploma

Okanagan University College Completed 2005 Kelowna, BC High School Diploma

George Pringle Secondary Completed 2000 West Kelowna, BC VOLUNTEER AND COMMUNITY ACTIVITES

Firefighter, Peachland Fire Rescue Service Current Marketing Coordinator, Canadian Diabetes Foundation 2015 Public Relations Coordinator, JDRF 2014

Volunteer, Kamloops Food Bank 2013

Assistant Coach, Thomson Rivers University Golf Team 2012 Contributor, Omega Newspaper 2012

HOBBIES AND INTERESTS

Golfing, Snowboarding, Reading, Writing

References are available upon request

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