Customer Service Sales
Resume:
BOBBY ARMSTRONG
******************@*****.***
EXPERIENCE
Customer Service Specialist (Casual) 9/2013-7/2015 Kamloops, BC WestJet
Provide a stress-free experience by anticipating guest needs while offering a genuine customized service for each guest. Ensure WestJet promises and procedures are followed in line with the rules and regulations of governing bodies
Key Accomplishments:
Managed a high-volume workload within a deadline-driven environment.
Commended for initiative, enthusiasm, tenacity, customer service excellence and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Marketing Coordinator 5/2013-12/ 2014 Kamloops, BC Homex Development
Manage marketing and communications functions. Direct brand management, PR, media relations, advertising and tradeshow marketing
Key Accomplishments:
Spearheaded social media platforms; increased Twitter followers by 100% over a 2-week period
Developed and executed proven successful multimedia campaigns for tradeshows and industry events
Earned commendations from clients for communication deliverables that targeted desired audiences and articulated the value of products and services. Sales Representative 7/2010-8/2012 Vancouver, BC
Hugh Rose Agencies
Manage over 200 accounts; develop business plan covering sales, revenue and expense controls. Meet agreed targets and promote the organisation’s presence throughout Western Canada Key Accomplishments:
Maintained number one ranking for sales region, while increasing revenue and gross profit
Increased territory sales revenue by $200 thousand to $1.4 million in 18 months
Developed and implemented sales strategies
EDUCATION
Bachelor of Tourism Management Degree
Minor: Public Relations
Thompson Rivers University Completed 2013 Kamloops, BC Business Administration Diploma
Okanagan University College Completed 2005 Kelowna, BC High School Diploma
George Pringle Secondary Completed 2000 West Kelowna, BC VOLUNTEER AND COMMUNITY ACTIVITES
Firefighter, Peachland Fire Rescue Service Current Marketing Coordinator, Canadian Diabetes Foundation 2015 Public Relations Coordinator, JDRF 2014
Volunteer, Kamloops Food Bank 2013
Assistant Coach, Thomson Rivers University Golf Team 2012 Contributor, Omega Newspaper 2012
HOBBIES AND INTERESTS
Golfing, Snowboarding, Reading, Writing
References are available upon request
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