Customer Service Representative

MICHAEL L. MASON JR.

** ********* *******, ***********, ** 14227 H: 716-***-****

Summary

systems operations.

Highlights

Proficient in Microsoft Office Word and Excel Exceptional customer service Proficient in Datalink, AFS, Mastertrack, TPX Excellent communication skills System, Smeadlink, Aspire, Purge System, Blitzdoc, Staffing and scheduling CPI, Director, OnDemand and Venture operating Cash handling accuracy systems Loss prevention

CCTV surveillance Supervision and training

Interior and exterior patrol

Report writing

Investigative skills

Accomplishments

Created a database to store Serviced By Others (SPO) files Developed and maintained a system to organize promissory notes Developed security procedures

Experience

Operations Associate 1

M and T Bank

Responsible for researching documents for external and internal requests Assess fees for document requests

Maintain progress notes for requests

Service internal customers

Sales Associate

Lord & Taylor

Helped customers select products that best fit their personal Opened and closed the store, which included counting cash drawers Maintained visually appealing and effective displays Kept the showroom clean and maintained neat, orderly product displays. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Communicated information to customers about product quality, value and style. Marked clearance products with updated price tags. Operations Clerk

M and T Bank

Extract mail

Imaged and verified incoming checks

08/2008 to Current

Buffalo, New York

10/2013 to 02/2014

Buffalo, New York

11/2005 to 08/2008

Buffalo, New York

*******@***.***

I am a highly motivated individual with vast experience in the areas of customer service, analytics, management and Completed floor replenishment to guarantee size availability and promote customer satisfaction. Verified that information in the computer system was up-to-date and accurate Eliminated outdated records by sending the records to be scanned Various other duties

Security Supervisor

Total Facilities Service

Control access of visitors and vendors

Trained security officers

Payroll

Schedule hours for security staff

Monitor access via CCTV and C-Cure system

Preform inside and outside patrols

Customer Service Representative

Extra Help

Inbound calls ( I Love New York ).

Outbound calls (Fleet Retention).

Education

Business Management

Bryant & Stratton

Emphasis in Accounting

[Dean's List] Academic Achievement Award

High School Diploma: Business Administration

Bennett High School

06/2000 to 10/2005

Buffalo, New York

03/1997 to 06/2000

Buffalo, New York

1992

Buffalo, New York, USA

1989

Buffalo, New York, USA

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