Project Manager Customer Service

John Lan

***-** **** ****** ****** NY ***** 302-***-**** ********@***.***

Professional Summary

In 10+ years Customer Relationship and IT Solution background in Fortune 100 Company, I demonstrated professional, acumen, leadership, and innovative ability in business plan, marketing, accountability in customer relationship, and consistence in delivering value and customer service. Education

St. Johns University, Queens, NY May 2017

Master of Business Administration, Marketing

Harbin Institute of Technology, Harbin, China July 2002 Bachelor of Engineering in Environment Engineering Bachelor of Engineering in Computer Science and Technology Professional Experience

Pfizer Investment Co., Ltd., Beijing, China July 2008 -- July 2015 Client Partner Manager

Built, developed, and maintained client relationships

Analyzed business problems and provided solutions to optimize the business efficiency and quality

Demonstrated strong professional project management, vendor management, and communication skill

Developed business plan, new model and opportunities and improved profit ability

Contributed to implementation of SAP and Oracle in Pfizer China

Led the launch of channel data management platform, financial data warehouse implementation, multi-marketing mobile solution innovation, and APAC financial data warehouse reuse

Collaborated with multiple teams in IT Platform integration and incorporation between Wyeth and Pfizer;

Coordinated and consulted IT plan of Pfizer China JV Project

2014 Best client partner of Pfizer China Commercial and Diversified Business

2014 Best Value of Business Technology

2011 Best Player of Business Technology

International Air Transportation Association, Beijing, China May 2007 -- January 2008 Project Manager

Established the IT strategy, built and managed IT team, analyzed the business, innovated and delivered solutions;

Accomplished China airline and air agency service desk (billing & settlement) portal UFIDA Software Engineering Co., Ltd., Beijing, China April 2004 -- June 2005 Project Manager

Implemented market analysis, forecast, promotion, solution delivery, and IT team management

Led Lenovo business opportunity capture system and China Customer Information system National Digital Library, Beijing, China September 2002 -- January 2004 Software Engineer

Developed, tested and deployed the software, launched quality assurance, and fulfilled risk control Skills: Proficient in Microsoft office suite, Oracle, SQL Server, SAP, ECMS Language: Fluent English and Mandarin

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