Manager Customer Service

MARCUS STEWART

214-***-**** **** Preston Vineyards, Frisco, TX 75035 **********@*****.*** Results Driven Financial Services Professional

Top Producing / Expert Tracing / Closing / Negotiating / Problem solving An innovative and results driven Financial Services Professional demonstrating visionary leadership, outstanding performance, and progressive experience. Recognized as a top producer increasing revenues and profits through expertise in business development, relationship management, and unparalleled service delivery. Articulate communicator, presenter, and facilitator adept in creating unique approaches and programs that drive business growth, deliver measurable results, and achieve customer satisfaction. Professional Profile

Associa

Credit Manager

Responsible for the collection of home owner assessments working in conjunction with the law firm Shawver Perez to negotiate prior to Warrant in Debts,Hearings interrogatories and trials thru settlement agreements,payment plans and negotiable terms in order to maintain cash flow for all community managers in the U.S. Balcones Ventures Commerce Solutions 2010 2014

Business Development Manager

Responsible for relationship cultivation with new and existing customers. Accountable for growing lead generated customers through social media. Conduct collection efforts with the use of settlements and payment plans. Maintain ethical and legal standards within the recovery industry. HSBC / Santander Consumer USA 2001 2010

Back End Loan Manager

As a back end collector I was the last effort before the vehicle was sent out for repossession. Collected on 30 90+ days past due accounts. Used wide range skip tracing knowledge to locate missing customers and/or collateral with support from field visits. Provided customers with various assistance programs such as deferments, TRIPPs, modifications, and payment plans. Assigned all accounts 90+ days past due for repossession as well as taking cross talks from my fellow peers and team members. Consistently provided excellent customer service to both inbound and outbound customers. Education

Bachelor of Science in Management University of Tennessee at Chattanooga