Customer Service Representative

Megan Dewberry

Cell: 903-***-**** Home: 903-***-****

Experience:

PrimeFlight Aviation dba United Airlines

Ramp Trainer/Level 1

Trained new employees on ramp duties, Pushback, wing walking, cargo bin etc.

Perform Safety Audits on each flight

Cabin cleaning/Exterior search

Express Employment Professional Nov. 2014-Mar. 2015

Administrative Asst.

Filing papers

Cashier

Receive inbound phone calls

Make calls out to customers to make sure they received great service from the company

Data Entry

MarketSource

Trainer and Sales Representative Mar. 2014 – Mar. 2015

Visit different stores to train employees on new products that come out,

Assist the employee’s in sales for the store.

Suddenlink Communications July 2012 – Oct. 13

Account Services - II

Answer calls in a timely manner and resolve any and all billing related issues,

Effectively de-escalate customers when they are upset about their bill,

Send over tickets to other departments when the issue is out of my scope of support (dispatch, collection, ROMT),

Upgrade/sell new products and services to generate revenue for the company.

Sonic Drive-In March 11- March 12

Carhop

Make Drinks

Clean the store

Deliver order to the customer’s car

Technical Skills:

Software:

Microsoft: Word, PowerPoint, Works, Notepad, WordPad,

Internet Explorer, Google Chrome

Operating Systems:

Windows XP/7

Education:

John Tyler HS Sept 2007-May 2011

Diploma

Tyler Junior College

Sept. 2015-Current

Major: Business Management

Professional References:

Audrey Dorsey 903-***-****

Commercial Supervisor for Suddenlink Communications

Sally Hill 972-***-****

Business Asst. for Classic Carpet Cleaning

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