Customer Service Sales
Resume:
jummatul marzia
Saint John, NB
E2L1A5
***********@*****.***
SKILLS AND ABILITIES
I am pursuing my BBA degree with major in Accounting and Marketing. Core strengths include:
Excellent interpersonal and communication skills
Comfortable in diverse and fast-paced situation with professional attitude
Outstanding team player; also able to work well on own
Great customer service experience
Enthusiastic learner and able to apply newly learned knowledge quickly and effectively
Problem solving and have multitasking skill
EDUCATION
Investment Funds in Canada Course (IFC) Jun 2016- Jul 2016
Canadian Securities Institute (CSI) Saint John, NB
Mutual Funds in Canada
Bachelor of Business Administration Jan 2012 – May2016
UNB Saint John Saint John, NB
Major in Marketing
UNB Saint John Campus Scholarship, UNB Saint John, 2011-2012
Bachelor of Business Administration Jan 2011- Nov 2011
American University of Bangladesh Bangladesh, Dhaka
IELTS Feb 2011 – Jun 2011
British council
Awarded Certificate, June 2011
EMPLOYMENT EXPERIENCE
RBC (Royal Bank of Canada) May 2014 – Present Client Advisor
Serve client with their inquiries
Do transaction and handle cash
Achieve my target goal each week consistently and surpass it
Campus Patrol, UNB Saint John Sep2013-Apr 2015
Security and Safety Supervisor on Campus
Make sure students follow the university rules and regulation
Provide safe walk for the Faculty and Students
Submit reports at the end of every shift and Have health and safety certificate.
Future Shop, Saint John NB Dec 2013 –May2014
Customer Service Specialist
Do exchange, returns and web orders
Answer customer calls and their inquiries
Handle cash and do keep records of cash inventory’s
CHARTWELLS (campus cafeteria), UNB Saint John Jul 2013 – Jan 2014
Cashier
Assist in kitchen work
Handle cash with efficiency
Keep records of all confectionary items
Taste of Meditarian, Saint John, NB Sep 2012 –Dec 2013
Cashier and Food server
Meet sales goal each day
Work as a team in busy time
Prepare cash floats at the end of the shift
UNB, Saint John, NB May 2013 – Aug 2013
Residence Front Desk
Answered customer about their inquiry
Ensured help with quality customer care
Worked in a team to smooth the process
VOLUNTEER AND EXTRACURRICLAR ACTIVITIES
GST TAX CLINIC 2012,Volunteer – Saint John, NB
Bangladeshi Club UNBSJ 2015,Executive member-Saint John, NB
Multicultural society 2015, Volunteer- Saint John,NB
International Office Volunteer 2015, UNB Saint John, NB
ABC Business Club 2012, AIUB –Bangladesh, Dhaka
Volunteer & Teacher’s Helper 2012, AIUB- Bangladesh, Dhaka
AIESEC member and volunteer 2012, AIUB-Bangladesh, Dhaka
Drugs Awareness Seminar 2011, organised committee member- External Relation
COMPUTER AND LANGUAGE SKILLS
Microsoft Word - Advanced level proficiency of word processing with excellent typing speed
Microsoft Excel & Microsoft Access - Data processing & Analysis, Graph Analysis
Microsoft PowerPoint - Slide preparation for different presentation purposes
Fluent in English, Bangla, Urdu and Spanish (Beginner)
REFERENCES
Available Upon Request
Contact this candidate