Education
Resume:
ROBIN JONES
Frierson, LA *****
Objective Seeking employment with an organization that welcomes enthusiasm, efficiency and dedication from an experienced professional who will add value to existing business operations, along with maximizing opportunities for professional development.
Qualifications > Accomplished and resourceful professional with Master of
Education Degree, possessing excellent organizational and communication
skills, along with the ability to handle multiple projects concurrently.
Experienced with several business environments, as well as in developing
alliances to achieve customer service goals, having an innate ability to easily
interface between both management and clients.
Demonstrate tact, diplomacy and compassion while working with various
personalities in sensitive, complex situations, while maintaining confidentiality as necessary.
Establishes accuracy with attention to detail; enjoys challenge and is consistently interested in learning.
Interpersonal Skills: Objective, promotes open lines of communication with colleagues; practices fair designation of responsibilities; encourages co-workers and recognizes hard work with positive reinforcement, advocating positive morale at all times. Solid history of excellent communication skills with the ability to interact with a broad range of personalities and backgrounds.
Professional Military Entrance Processing Station Shreveport, LA.
Experience Testing Administrator Arp.2008-Currently
Served as administrator for the ASVAB test (military entrance exam) for high school students preparing for military service.
Coordinated with school officials, such as principals and counselors, to assure test site facilities were adequate and appropriate.
Ensured that sufficient time was provided for the test to be conducted in its entirety without interruption.
Maintained testing controls and accountability at all times, including inventory of all testing materials.
Conducted test examination sessions ranging in size from 1 to 250 students, while consistently maintaining order and smoothness of operation.
Monitored all testing progress of students from beginning to completion.
Ensured that all documents were packaged and mailed to appropriate offices.
Office of Community Services Shreveport, LA.
Certified Foster Parent for State of Louisiana 1999-2010
Acquired certification in training for children in the custody of the State of Louisiana.
Provided care for children of all ages, promoting daily activities, along with good socialization skills and health training.
Corresponded frequently and maintained positive relationships with social workers, school officials and others to ensure the needs of each child were met.
Home Instead Senior Care Shreveport, LA.
Care Provider (Private Sitter) 2004-2006
Provided care for seniors in need of in-home care and assistance.
Monitored each patient’s health, administering medications, as instructed.
Comforted patients and assisted with daily needs, including running errands.
Exercised discretion and appropriate measures in the handling of confidential and sensitive information.
Served as liaison for family members, working with each patient to facilitate healing.
Security Insurance Shreveport, LA.
Insurance Agent 2002-2004
Served as main point of contact in successfully providing whole life and accidental life insurance to customers, as well as proficiently determining the best policy for each client’s needs.
Supported customer growth and retention through consistent positive end results for policy holders.
Initiated resolutions to customers’ complaints and issues while maintaining the company’s policies and procedures.
Education Liberty University Lynchburg, VA
Certification in Preschool Teacher Feb.2016-Oct.2016
Liberty University Lynchburg, VA.
Master of Education Degree in School Counseling 4 years
Louisiana Tech University Ruston, LA
Bachelor of Science Degree 4 years
Volunteer Participated in group sessions at the Buck Halter Recover Center in Shreveport, LA. In 2007. Initial assessment procedures for admission to the program.
Experience
Crisis Duty Worker for the YWCA in Shreveport, LA. In 2006. Assisted individuals in dealing with problematic issues, and assessed calls; as I followed protocols in identifying warning signs of impeding difficult situations.
References are available upon request.
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