Customer Service Medical

Scott D. Tancrede, R.T. (R)

*** **** **** **** *********, RI 02814

401-***-**** (Home)/ 401-***-**** (Cell) *********@*****.***

OBJECTIVE

To find a new work home, as a Radiologic Technologist, at an organization that matches my strong values, and respects the patient and employee as well

EDUCATION

Lifespan School of Medical Imaging 2003-2005

Certificate of Radiologic Technology 4.0 GPA

72 credit Hours

Johnson & Wales University 1993-1996

Marketing, BS matriculation: 112 credits 3.25 GPA

SUMMARY OF QUALIFICATIONS AND SKILLS

ARRT Certified, professional, Radiologic Technologist licensed in Massachusetts and Rhode Island with over 10 years of experience performing a wide range of radiology exams and procedures in General Musculoskeletal, Orthopedic, Cardiovascular, Surgical, Emergency Trauma Level 1, Fluoroscopy, and Cineography, with Fixed, mobile, and c-arm Radiographic equipment.

Preparing and positioning patients for diagnostic exams of various parts of the body which includes setting up equipment and patient

in relation to each other to provide best diagnostic demonstration of body part under study possible

Empathetically responding to patient's physical and psychological needs by explaining all procedures in a concise manner without causing unnecessary anxiety.

Performing proper precautions before and after patient contact. Observe patient's condition and reports any changes to nurse or physician

Evaluating images for accuracy and completeness of order, and perform necessary adjustments when needed

Utilizing technical computer skills as required for functional operation of Radiology Information System (RIS), Hospital Information System (HIS), and Picture Archiving Communication System (PACS)

Demonstrating decision making abilities in making choices that are guided by general instructions and practices requiring some degree of interpretation or variety of an instance

Constructively making recommendations for solving problems of moderate complexity and importance, by analysis or interpretation of the situation using direct observation, knowledge and skills based on general protocols and procedures

Seeking assistance when confronted with difficult and/or unpredictable situations by supervisor/manager.

Proven ability for communicating clearly and effectively in written English with ALL customers, as well as the skills to comprehend and converse in English to communicate thoroughly with staff, patients, families and ALL customers

Asserting a full working knowledge of radiologic concepts, practices, procedures and protocols with the ability to use them in varied medical, radiologic, and surgical situations

Collaboratively working in teams to complete tasks, provide care, and interpersonally interacted by offering ideas, identifying issues, and respecting team members opinions

Ability to provide a high level of customer service to patients, visitors, staff in a professional, service-oriented, respectful Manner

Participating in voluntary and mandatory education, competencies, and staff meetings to ensure highest customer service standards for patients and colleagues

PROFESSIONAL EMPLOYMENT EXPERIENCE

Rhode Island Hospital/ Hasbro Children’s Hospital Providence, RI 10/2008- 06/2016

Radiologic Technologist- OR/ Float

Position Eliminated:

Receiving paid severance until 11/2016

Specializing in Orthopedic, Neurologic, Cardia, Electrophysiology, Endovascular, C-Arm and sterile techniques

Using skills in active listening and problem solving while remaining calm in stressful situations

Demonstrating flexibility for voluntary, and involuntary on call assignments and overtime

Rhode Island Hospital/ Hasbro Children’s Hospital Providence, RI 06/2005 - 10/2008

Radiologic Technologist- ER/ FLOAT

Compassionately conducting Diagnostic, Computed and Digital, Radiography in a Level 1Trauma setting

Excelled at Clinical Instructing Radiography Students

Effectively performing Lead Technologist duties in the ER Radiology Department on Saturdays

AWARDS AND CERTIFICATIONS

2005 Joint Review Committee on Education of Radiologic Technology Academic Excellence Award Highest GPA Clinical and Didactic combined

2007 Lifespan School of Medical Imaging Outstanding Clinical Instructor of the Year

ARRT REGISTERED RADIOLOGIC TECHNOLOGIST # 391595 until 7/31/2017

Commonwealth of Massachusetts -

Radiologic Technologist #19333 until 7/31/2017

State of Rhode Island -

Radiographer #RAD01591 until 7/31/2017

AMERICAN HEART ASSOCIATION

BLS Certified until 06/2017

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