Customer service officer

KANAGESWARI A/P KUMARANDI

Contact Info

Email ID : *****************@*******.***

Address: No Block A-2-04 Pangsapuri Putra,Persiaran Putra Permai selesa

Seri Kembangan 43300

Selangor Darul Ehsan

Contact No: +601********

Vital Information

Expected Salary : SGD 1800-2000( Negotiable)

Availability : Immediate

PERSONAL INFO

Age: 26

Date of Birth: 09 December 1990

Nationality: Malaysian

Gender: Female

Marital Status: Single

IC No. : 901***-**-****

OBJECTIVE

To pursue a rewarding career in the banking administrative and customer care industry with opportunities to lead, mold and inspire new talent and to go up the ladder and acquire knowledge in the process for the benefits of the organization.

PERSONAL PROFILE

-Highly adaptive and versatile

Highly motivated to work individually or in a team to conduct a task

-Able to think innovatively and able to come out with new ideas

-Well trained have a good experience in handling customer problem.

-Excellent communication skills and interpersonal skills

-Basic computer skills and good knowledge in IT field

-Have a good planning skills and business developing skills

ACADEMIC QUALIFICATION

-On going for Diploma in Business Administration, Binary University, Malaysia

-Certificate in Sales and Marketing from binary business school

-Sijil Pelajaran Malaysia SPM, SMK Seksyen 4 Bandar Kinrara (2008) (9 credits)

CERTIFICATION

-Certificate In Pre-Contract Examination (PCE)

-Certificate in Sales and Marketing (Human resource Ministry) 2009

-Certificate in Interschool English Coral Speaking

-Certificate in Interschool Public speaking

-Certificate in participation of Seksyen 4 Teens Idol Singing Competition

WORKING EXPERIENCE

August 2011 – May 2012

Chat Space Moderator and Channel Editor at Sun Music, Astro

Basic Salary :RM 2150

Responsibilities

-Releasing appropriate messages on screen

-Attracting chatters to continuously send messages

-Increase revenue for organization by the count of messages on screen

-Adapt basic qualities of handling customers’ attitude and behaviors

- Handling applications to release promo messages and banners on screen

Reason For Leaving : Better job offer

July 2012- April 2014

Marketing Executive for Public Bank Berhad in Teledirect Telecommerce Sdn Bhd

Basic Salary : RM 2400

Responsibilities

-Making outbound calls to bank customers

-Achieving sales on the product being presented

-Working toward achieving the sales target (KPI & ANP) by the end of every day and month respectively

-Adapting the ability to answer the inquiries of customers accordingly without giving any wrong information

-Handling the objection given by the customers and educate them the importance of the product in daily life

-Classifying calls accordingly to achieve record closed by the end of month

Reason For Leaving : Better job enhancement

April 2014- July 2016

Citiphone Officer for Citibank Berhad

Basic Salary : RM 3222

Responsibilities

Rendering world class services toward Citi customers through inbound calls

Nil Defects (100% adherence to product & process)

Promptly cross sell all eligible customers with appropriate products offered by Citi marketing from time to time to ensure monthly sales targets are achieved

Handle inquiries on card transactions and provide accurate information

Adherence to required fields in order to achieve monthly SOP (Service Observation Program)

Proactively identify fraudster activity to avoid fraudulent transaction via performing stern and positive verification

Monitor high risk customer account from time to time basis to ensure no suspicious transaction in account

Validate and authorize transaction by customer in credit card ( mainly online transactions that are prone to fraudulent transactions)

Reason For Leaving : Change of residence and career development

SKILL SET

- Excellent in English writings, grammatically

- Have a good verbal skill in phone conversation

-Have an excellent knowledge in Motivation skills

-Excellent skills in communications

-Excellent planning skills

COMPUTER LITERACY

-Able to conduct Microsoft Office, Windows Operating system, Audio software, Basic designing software’s

- Excellent skills in speed typing ; 35-40 wpm

LANGUAGE PROFICIENCY

Malay & English Language fluent in speaking and good in writing

Tamil Language fluent in speaking, able to read.

INTEREST

Browsing the net, traveling and music, baking.

REFERENCE

Mr Charanjit Singh A/L Darshan Singh @Inderjit+60-16-439-****)

Reporting Team Leader/Manager

Citiphone Malaysia,Citibank Berhad

Ms Tan Elaine (017-***-****)

Team Leader

Teledirect Telecommerce Sdn Bhd

Ms Norhaiza Bte Norahim (012*******)

Senior Team Leader

Teledirect Telecommerce Sdn Bhd

Ms Vithya Nair (016*******)

Senior Associate

All Asia Broadcast Centre (AABC) Astro

SMS CHAT Creative Dept

Other Details

Best time to call:-

Anytime

Contact this candidate