KAREN LEONARD

*** ***** **

Belton, MO *****

816-***-****

acv8xf@r.postjobfree.com

Objective I am looking for a position in a call center as a customer service representative that can

help me to obtain my goal to reenter the work force on a permanent bases.

Experience Seasonal lawn and garden associate

04/04/20164 thru 8/30/2016 Lowe‘s, Belton, MO

Responsible for maintaining inside and outside plants

Responsible for all levels of customer service duties with customers in garden center

Processing incoming deliveries

Seasonal worker

4/2/2015 thru 11/1/2015 Amazon Lenexa, KS

Sorted small packages by zip code in to small tubs and put on line for them to be sorted to

correct post office

Worked in department that handled all damaged packages repacking, labeling or processing

damaged goods

Worked on main line processing incoming packages/boxes making sure were put on correct

pallet for delivery to correct post office

Call Center

01/15/2015 thru 2/28/2015 Aerotek Overland Park KS

Worked temporary position for call center in Olathe KS

Answered incoming calls regarding a breech in security for a health ins co

Clients questions regarding this breech according to a script provided by company

Seasonal receiving clerk

09/01/2014 thru 01/30/2015 Macy’s Leawood, KS

Processed incoming shipments of merchandise for the sales floor

Worked sales floor as needed helping customers

As needed helped with the checking out of customers with their purchases

Call Center Representative

08/08/2011 thru 08/08/2013 United Healthcare Overland Park, KS Started in customer service

answering incoming calls for clients wanting to order prescription drugs thru mail order. Processed any

payments, or resolved any issues customer may have had with order, delivery, etc. Spent the last 7

months of employment working in Specialty Drug dept. There I not only worked with the patient but also

doctor offices and medical facilities. Employment ended due to retirement .

Customer Service Mortgage Lender

03/2004 thru 01/15/2008 IndyMac Bank Kansas City MO

Worked with loan officers and closing agents to process home mortgage loans.

Worked the process from time application was taken clear thru until loan was completed and

funded. Due to mortgage crisis in country office was closed.

Customer Service/Call Center

1970 thru October 2001 Sprint Kansas City MO

I worked as a customer service representative for Sprint several different times during these

years. My husband was in the military and we would move out of the Kansas City area at

different times. I worked for several years as a call center supervisor for the Call Before You Dig

call center that Sprint held the contract for. My last position for sprint was with the Supplier

Diversity department. We provided opportunities for small businesses and women owned

businesses to have the opportunity to provide services and product for the building of the Sprint

campus in Overland Park, KS.

Education Ruskin High School Kansas City MO

1964 - 1965

High School Diploma

Interests I am a person that loves interacting with others.

References References are available on request.

Your Name

Address, phone, fax, email

Contact this candidate