Customer Service Representative
Resume:
KAREN LEONARD
Belton, MO *****
**********@*****.***
Objective I am looking for a position in a call center as a customer service representative that can
help me to obtain my goal to reenter the work force on a permanent bases.
Experience Seasonal lawn and garden associate
04/04/20164 thru 8/30/2016 Lowe‘s, Belton, MO
Responsible for maintaining inside and outside plants
Responsible for all levels of customer service duties with customers in garden center
Processing incoming deliveries
Seasonal worker
4/2/2015 thru 11/1/2015 Amazon Lenexa, KS
Sorted small packages by zip code in to small tubs and put on line for them to be sorted to
correct post office
Worked in department that handled all damaged packages repacking, labeling or processing
damaged goods
Worked on main line processing incoming packages/boxes making sure were put on correct
pallet for delivery to correct post office
Call Center
01/15/2015 thru 2/28/2015 Aerotek Overland Park KS
Worked temporary position for call center in Olathe KS
Answered incoming calls regarding a breech in security for a health ins co
Clients questions regarding this breech according to a script provided by company
Seasonal receiving clerk
09/01/2014 thru 01/30/2015 Macy’s Leawood, KS
Processed incoming shipments of merchandise for the sales floor
Worked sales floor as needed helping customers
As needed helped with the checking out of customers with their purchases
Call Center Representative
08/08/2011 thru 08/08/2013 United Healthcare Overland Park, KS Started in customer service
answering incoming calls for clients wanting to order prescription drugs thru mail order. Processed any
payments, or resolved any issues customer may have had with order, delivery, etc. Spent the last 7
months of employment working in Specialty Drug dept. There I not only worked with the patient but also
doctor offices and medical facilities. Employment ended due to retirement .
Customer Service Mortgage Lender
03/2004 thru 01/15/2008 IndyMac Bank Kansas City MO
Worked with loan officers and closing agents to process home mortgage loans.
Worked the process from time application was taken clear thru until loan was completed and
funded. Due to mortgage crisis in country office was closed.
Customer Service/Call Center
1970 thru October 2001 Sprint Kansas City MO
I worked as a customer service representative for Sprint several different times during these
years. My husband was in the military and we would move out of the Kansas City area at
different times. I worked for several years as a call center supervisor for the Call Before You Dig
call center that Sprint held the contract for. My last position for sprint was with the Supplier
Diversity department. We provided opportunities for small businesses and women owned
businesses to have the opportunity to provide services and product for the building of the Sprint
campus in Overland Park, KS.
Education Ruskin High School Kansas City MO
1964 - 1965
High School Diploma
Interests I am a person that loves interacting with others.
References References are available on request.
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