Engineer Management

Christopher R. Wood

*********@*****.***

**** ***** ******** ***** *****://www.linkedin.com/in/chriswoodmba 770-***-**** Mobile

Sugar Hill, GA 30518 770-***-**** Home

PROFILE

Analytical and solutions-oriented IT Manager with 17 years of experience that includes management and leadership in the implementation of server technology. Possess extensive long-term information technology project planning and resource coordination experience. Adept at overseeing all aspects of project system development life cycle (SDLC). Ensure proper alignment of resources with organizational mission. Excellent communicator with strong presentation, analytical and problem solving skills, with the ability to build effective client relationships and rapidly adapt to emerging technologies.

Strategic Planning

Enterprise Architecture

Technology Research

Project Management

Product/Service Rollouts

Service Portfolio Management

Stakeholder Relationships

Support Policy Assessment

LAN/WAN Technologies

MCP A+ CCA VCP

Disaster Recovery

Data Center Virtualization

Complex System Investigation

Technical Consultation

Vendor Evaluation

PROFESSIONAL EXPERIENCE

Computer Sciences Corporation (CSC), Virtual – Sterling, VA 1999 – 2016

Shared Services Manager - VDI and Mobility (2014 – 2016)

Provided daily management and support for a team of 15 Citrix engineers and 5 mobility administrators. Supervised Citrix engineers in multiple areas across various accounts. Develop demand forecasts with account teams to assist in planning and delivering end-to-end services. Worked with functional areas / departments to interpret and plan projects and workload forecasts. Oversaw resolution of account-specific service problems; prioritized work requests. Monitor and approve account expenditures and budget spending. Work with team leads to ensure proper system updating and maintenance. Interview, hire, onboard trained and developed technical talent. Addressed performance issues and recommend personnel actions. Conduct annual performance appraisals.

Worked with account management team, lines of service and clients to manage complex relationships between delivery and consumer groups to ensure excellent client relations.

Identified and monitor service improvements to increase customer satisfaction. Ensure project delivery meets client and company expectations.

Partnered with team and department leads to integrate new and enhanced service offerings for accounts.

Reviewed $1.5M+ annual budget and forecast monthly labor expenses and service revenue for budget pools.

Conducted one-on-one mentoring sessions with employees to ensure alignment of goals with established departmental and company direction.

Sr. VMware/Citrix Engineer – Team Lead (2010 – 2014)

Architected Citrix application solutions for Boeing Aerospace. Project managed the successful implementation of all new applications introduced into the environment. Served as Team Lead for 12 Citrix resources spread across the country on various accounts. Trained the Run/Maintain Citrix group on managing applications once put into production. Served as Level 3 technical support for all environment applications.

Manage more than 200 applications on 900 plus servers in three different data centers.

Engineered the migration of several XenApp 4.5 farms to XenApp 6 consisting of hundreds of applications spread across 300+ servers in 10 different farms.

Introduced several tools that successfully aided with server maintenance and monitoring.

Develop policies and procedures surrounding the architecture of all new Citrix environments.

Computer Sciences Corporation (CSC) – Alpharetta, GA

VMware/Citrix Engineer (2006 – 2010)

Served as primary administrator for several Metaframe 4.0 Citrix farms. Developed / administered the Enterprise VMware environment. Defined optimum technical solutions within allocated budgets. Performed troubleshooting and handled daily issues of ESX farm. Installed, configured and troubleshot Windows 2003 / 2008 servers in datacenter. Provided direction and technical assistance to engineering, system administration and other services at client sites. Managed releases of all front-end applications to the Citrix farm. Provided technical evaluation and assessment on new technologies and provided white papers with analysis to clients and senior management.

Engineered the launch of 14 new servers into the Citrix environment, including the design, testing and implementation of all server applications.

Administered Citrix farms ranging from Metaframe XP, MF 3.0 and MF 4.0 for 1000+ concurrent users.

Led the project to migrate applications from a retiring XP farm into a 4.0 farm.

Participated in engineering team meeting to analyze system requirements for upcoming projects; made provisions for virtual infrastructure to facilitate product testing.

Implemented VMware update manager to install patches and updates on ESX hosts and virtual machines.

Installed / administered the Tricerat Simplify Suite Desktop Utility, including Screwdriver client for printing.

Upgraded VCenter Server from 3.5 to VSphere 4; installed ten new VSphere 4 hosts in remote locations.

Developed monthly performance reports to show CPU and memory usage statistics on the hosts within the environment; upgraded environment from ESX 3.5 to 4.0.

Migrated remote servers to VSphere 4 server; migrated 200+ infrastructure servers from physical to virtual.

Designed, implemented and troubleshot VMware ESX server and VMware virtual center; set up V-Motion, HA, DRS and related VMware products such as P2V converters & VUM.

Served on several disaster recovery test teams in the role of VMware and Citrix Administrator.

Patching Team Lead (2008)

Remotely managed the enterprise patching team consisting of three on-shore techs and three off-shore techs patching more than 1300 Wintel servers globally on a monthly basis. Conducted weekly status calls of patching progress to help streamline processes. Reported monthly status to management.

Took on an underperforming group and increased efficiency while raising the successfully patched servers to near 100% from the previous 70% success rate.

Continuously trained team on timely and proper patching of servers to meet enterprise SLA requirements.

Produced increased patching percentages each monthly patch cycle.

Turned over the lead roll with a 99.8% successful patch rate on 1300+ servers.

Senior Systems Support Engineer (2003 – 2006)

Accepted role as Citrix administrator for a new corporate location. Administered a 50-node Citrix Metaframe 3.0 farm with more than 80 applications, 200 printers and 700 concurrent users. Supported load balanced Nfuse servers with RSA integration. Managed releases of all front-end applications to Citrix farm.

Administered co-location of Citrix farm and AD domain with backend servers.

Acted as single point of contact for administration and support of 300 servers in the Atlanta area.

Developed an asset control database using Access 2000, integrated with a barcode system.

Systems Support Engineer (1999 – 2003)

Held position of Lead Desktop Support Technician for a site with 150 employees. Developed standard desktop images for deployment using GHOST utility. Implemented server software upgrades and patches; provided level 2 desktop support and supervised level 1 support personnel.

Administered security access badge system and Definity PBX system.

Deployed applications and maintained inventory of machines using SMS 2.0 and Novell Zenworks 2.0.

Purchased and installed a Polycom Video Conferencing Network at six sites throughout the country.

EDUCATION

M.B.A., IT Management § Western Governors University – Salt Lake City, UT

B.S., Computer Information Systems § High Point University – High Point, NC

Certifications: MCP, A+, CCA, MDP (Management Development Program)

Virtualization Software: Citrix XenApp/XenDesktop/XenMobile, VMware, Appsense

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