Customer Service

Marcella Thomas

*** ********* *****, ******* *******, IL 60411, 708-***-****,

****************@*****.***

OBJECTIVE:

Seeking to change careers to an administrative/customer oriented field that

will allow me to increase my personal potential as well as the company

potential.

SKILLS AND QUALIFICATIONS:

Excellent interpersonal and customer service skills

Accustomed to multi-tasking and problem solving while working in a fast

paced environment

Strong motivational skills

Leadership skills- ability to work well in both a supervisory and support

role

Knowledge of computer software

Strong writing and verbal presentation skills

Reliable with a strong work ethic

EXPERIENCE:

Remained at home to focus on writing career, and to raise family and care

for elderly mother 2006-present

State of Illinois, Stateville Correctional Center, Joliet, IL, 1995-

2006

Correctional Officer

Responsbile for ensuring the safety security and sanitation of the

facility. Supervised, directed and instructed inmates on rules and

regulations of the facility.

Foot Locker, Panorama City, CA 1993-1994

Assistant Manager

Assisted the store manager in daily needs and requirements to ensure high

sales volume and exceptional customer service. Duties also included

training new employees, bank deposits, ordering and stocking merchandise,

creating weekly schedules for employees.

Mr. Electrical, Los Angeles, CA 1/1993-7/1993

Electrician Apprentice

Assisted the company owner with wiring and rewiring needs. Installed

outlets and lighting fixtures is commercial and residential buildings.

Mervyn's, Northridge, CA 1986-1992

Customer Service Representative

Responsible for assisting customers and providing high quality customer

service. Ordered new merchandise, conducted inventory search, cash register

operation

.High Point Security, Chicago IL 1984-1986.

.Responsible for Securing employees and faciliies that handled Highly

Classified Government Information.

United States Military, Army National Guard, 1983-1989

Material Control Accounting Specialist

EDUCATION :

RICH SOUTH TOWNSHIP HIGH SCHOOL: 1979-1983

RECEIVED A HIGH SCHOOL DIPLOMA

AWARDS OR CERTIFICATES:

Illinois Department Of Corrections: 1995

Received a Certificate of Completion for 240 hours of training..

.Special Operations Academy.: 1985

Received a Certificate of Completion for 20 hours of Security Officers

Training.

Federal Bureau Of Investigation: 1985

Received a certificate for attending a Counter Intelligence Awareness

Seminar.

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