Customer Service Technical Support

Linda R. Harris

**** *********** ** **, *******, GA 30331 678-***-****

Professional

Objective

Seeking permanent employment.

Qualification

Summary

Offering a background of technical support (hardware/software) and customer service.

Computer Skills

Windows 7

MS Word

Excel

Oracle/SQL queries

Software support

Professional

Experience

ADP (June 2008-January 2009)

Technical Customer Service Rep (Dealer Services)

• Responded to telephone inquiries regarding tax and payroll preparation.

• Maintained an average of 60-second call resolution.

SPRINT WIRELESS (2010-11)

Customer Service Rep

• Researched and documented client calls through CRM application in a high-volume call center-95% resolution on 1st calls.

• Supported and assisted with coaching and developing new hires.

• Adhered to government SLA (5-second rule)

CINGULAR WIRELESS (2012)

Customer Service Rep

• Handled inbound activation calls in a porting center including: creating a ticket, documenting the number and carrier, verifying eligibility, porting the number and activation.

CHOICE POINT (2013)

Credentialing Specialist (contract)

• Verified perspective clients as legitimate businesses.

VOLUNTEER (2013-Present

• Fulton County Library System

• Adult Literacy

Education

Fordham University, Bronx, New York Bachelor of Science in Accounting.

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