Customer Service Security Guard

Stephanie Garnett

Hard Worker, Punctual

Capitol Heights, MD

**************@*****.*** - 301-***-****

Security Guard who remains on high alert at all times and maintains excellent coverage. Quick thinker with strong

critical thinking capabilities.

Authorized to work in the US for any employer

WORK EXPERIENCE

Nanny

Child care provider - Capitol Heights, MD - August 2014 to Present Managed general housekeeping duties including feeding, diapering, resting, cleanup, etc. Modeled appropriate activities and positive behavior management. Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.

Used constructive problem-solving techniques to resolve parent disputes. Stock Associate

Walmart - Washington, DC - January 2014 to August 2014 Responsibilities

loading and unloading shipments, organizing backroom spaces, constructing displays, and stocking shelves the ability to lift heavy objects in excess of 50 pounds. Knowledge of operating heavy machinery such as forklift Accomplishments

Demonstrated high degree of professionalism in communication, attitude and teamwork with clients, peers and management team

• Improved processing mark-downs, promotion marketing and damaged merchandise at St. John Knits

• Restored store, lunchroom and stockroom to the high Company standards Skills Used

using verbal and visual orientation as well as hands-on demonstration. Excellent customer service skills

• Professional appearance and demeanor

• Knowledge of basic skills in Excel and Word

SECURITY OFFICER

CES SECURITY - Silver Spring, MD - July 2012 to June 2014 Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

• Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

• Answered alarms and investigated disturbances.

• Circulated among visitors, patrons, or employees to preserve order and protect property. Cashier

PRESTIGE CAR WASH - District Heights, MD - June 2011 to March 2012 Received payment by cash, check, credit cards, vouchers, or automatic debits.

• Issued receipts, refunds, credits, or change due to customers.

• Assisted customers by providing information and resolving their complaints.

• Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

EDUCATION

High School Diploma

Suitland High School - District Heights, MD

2011

ADDITIONAL INFORMATION

skills

Theft prevention training MS Office proficiency

Security Guard License Risk analysis training

Electronic surveillance Conflict resolution techniques

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