Human Resource Customer Service
Resume:
Kendra F Phelps
Cherry Hill, NJ 08002
**************@*****.***
Education: Stony Brook University Master’s Degree in Human Resource Management December 21, 2011.
State University of New York at Old Westbury. Bachelor’s in American Studies May 2007
Proficient in Microsoft Word, Excel, Powerpoint and SAP
Work Experience:
Nordstrom Inc
Logistics February 2016-April 2016
●Shipping merchandise to customers, transferring merchandise to stores and unfulfilled web orders to fulfillment centers.
●Pull web orders from the sales floor and prepare for shipping
●Work with UPS and USPS for incoming and outgoing deliveries
●Pull deliveries off truck and stock items for the sales floor
●Housekeeping and order of the dock area
●Certified hazmat trained to ship orders that contain alcohol and acetone
●Track items for customers and sales associates
●Deliver mail to the correct department
●Email managers to reorder boxes, and bags for the store
●Assist with the setting up and cleaning up for store fashion shows and other important meetings
●Stock merchandise on the sales floor
●Transfer damage merchandise and other items not needed in the store to the distribution center
The Long Island Railroad Jamaica New York May 2008- October 2015
Customer Service Representative- July 2015-Oct 2015
●Assisted commuters via call center setting with information that related to train services, track platform designation, parking and directions.
●Diffused customer complaints that pertained with train service, employees, ticket price, appearance of the train station,or anything the customer felt they needed to expressed concern with
●Forwarded all calls to the right department so commuters needs are met.
Block Operator/Train Dispatcher- May 2012-June 2015
●Supervised, directed and managed all scheduled and nonscheduled trains.
●Collaborated with local fire and Police departments during emergencies
●Reported and maintained records in regards to train delays, travel log equipment failures,and Speed certifications by the Locomotive Engineers.
● Wrote and Issued Train orders to Railroad Crews, Roadway Workers in Charge and Foremans
●Reported to other Operators /Dispatchers if a train is delayed, held, or anything out of the ordinary.
●Ensured the protection and safety of employees who needed to work on the infrastructure on the tracks.
●Forwarded any track changes made to the Station Master so they announce the correct tracks to the commuters.
● Responsible for completing the daily Log. The daily log is a reports how trains operated for the day. It shows the on time performance and delays,noted any unusual occurrences failed equipment, speed test certification,and displayed the names of supervisors on duty.
●Coordinated with the Yard Master with inbound and outbound trains leaving the station enroute with commuters or departing to the yard facility.
ManPower Trainee Clerk (Temp Position) October 2009-February 2009
●Answer inbound calls from Electricians, oilers, and Train Cleaners in the Maintenance of Way Department
●Assisted with weekly payroll
●log employees who called off duty for being sick or any miscellaneous reasons
●Contact employees when they are rewarded a new position, or bumped off a position
●Employees who had hour of service cards were logged in the system on a weekly basis.
Ticket Clerk, May 2008-2012
●Responsible for selling commuters Train tickets
●Assisted commuters with General information that pertained to track designation, directions, specific train stations, Assistance to the platform.
●Diffuse any situations at the ticket window that was a result from a train delayed or service disruption.Liable with daily monetary transactions that resulted from selling tickets.
●Responsible to drop off daily transactions to the nearest bank.
●Audit Conductors when they turn in cash from their daily tour of duty
Citibank, Garden City NY June 2004 – February 2008
Financial Associate
●Assisted customers with financial transactions not limited to deposits, withdrawals, transfer wires, and selling travelers checks.
●Informed Customers of different products that can accommodate their financial needs.
●Cross selling to new customers and existing customers on accounts that can benefit their needs.
●Responsible for the branch newsletter which kept employees informed of products of of the month and other job announcements
Nassau Community College August 2003- January 2004
Identification Clerk/Information Services
●Responsible for taking Identification pictures of Students, Faculty and Staff
●Operate switchboard and transfer calls to the right department
●Answer inquiries about the school policies to prospective students and current
●Distribution of mail to the correct departments
Human Resource Internship: The American Civil Liberties Union (ACLU) September 2010-November 2010
●Assembled welcome packages for new employees
●Post Job vacancies on websites
●Responsible for administrative duties that included filing scanning, scheduling
● Reviewed prospective resumes before forwarded to the Human Resource Generalist
●Review I-9 for new hirees
●Answer Phone calls and transfer to the right department
Student Teacher Assistant :SUNY College At Old Westbury Sept 2006- May 2007
●Review student papers
●Correct quizzes and papers
●Start the lecture for the professor if running late
●Sit in the class and join in class discussions
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