Ebonie N. Clemons
***** ***** ******** ******, *******, IL 60628 ● **************@*****.*** ● Home: 773-***-**** Cell: 312-***-****
SUMMARY OF QUALIFICATIONS
Work well under pressure as part of a team
Well-groomed appearance
Polite, respectful, and courteous manners
Responsible, efficient, and flexible
Ability to work in a fast-paced, intense environment smoothly
Ability to elicit confidence and build rapport
Talented in problem solving and office system design
EDUCATION SUMMARY
ITT Technical Institute B.S. (Computer Science) Chicago, Illinois 2018 anticipated completion
Chicago Vocational Career Academy Diploma (Liberal Arts) Chicago, Illinois 2001
WORK EXPERIENCE
Test Center Administrator August 2014 – September 2015
Prometric Testing Center Chicago, Illinois
Controlled test area by maintaining a working knowledge of policies, practices and procedures,
Greeted examinees and verified identification,
Registered and prepared candidate scorecards,
Monitored candidates as they completed their exam,
Resolved candidate issues or reported them to the appropriate supervisor,
Protected security of all computer software in Test Center environment,
Rebooted computer servers and reset passwords when necessary,
Managed incidents of unacceptable identification or authorization on behalf of clients, and
Ensure test center environment is maintained to ensure a safe and comfortable testing experience.
Quality Inspector March 2011 – June 2012
Solo Cup Chicago, Illinois
Performed inspections of purchased parts, subassemblies or finished company products according to well defined criteria using standard physical, mechanical and/ or electrical measurements,
Reworked or rejected subassemblies of finished products as required,
Conducted and documented process and system audits using written procedures as audit standards,
Accurately documented the results of the inspections and testing,
Maintained all controlled document files and test records in a timely and accurate manner,
Coordinated calibration of all test equipment and fixtures,
Monitored critical equipment and instrumentation to ensure proper operation and calibration,
Assisted in the writing and updating inspection procedures, protocol and checklists, and
Evaluated problems and made initial recommendations for possible corrective action to supervisor.
Mail Room Clerk January 2007 – October 2010
Williams Lea Chicago, Illinois
Operated mailing, copy and fax equipment,
Provided high levels of customer care and a friendly, cooperative attitude,
Typed correspondence, filing, copying, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned,
Updated employee lists Pick-up and delivered mail, parcels, copy jobs and faxes to customers,
Handled time-sensitive material like confidential, urgent packages,
Maintained copier equipment,
Demonstrated flexibility in satisfying customer demands in a high volume, production environment,
Consistently adhered to business procedure guidelines, and
Maintained all logs and reporting documentation; attention to detail.