Customer Service Technical Support

Adam Michael Lark

Citizenship : United States Date of birth : March 08, 1989

Contact

Tel : 210-***-****

e-mail : ****.****@******.***

Address

**** ****** ****, *** *******, Texas, 78242

Profile

Objective: I am a motivated technology professional who strives for success in all I do. My love for learning removes all fear of change and helps me embrace new jobs. I take pride in always being the “go-to” guy, regardless of what problems need solving. I excel in fast paced, deadline driven environments and continually emerge as a leader in most projects. I am seeking a position with the opportunity to advance, learn, and teach. Availability: Anytime. (I prefer giving a two week notice to my current employer) Key Skills

Proficient or familiar with a vast array of programming languages, concepts and technologies, including: SolidWorks, Mechanical

Design, Drafting, ISO9001

PC/Network Security,

Linux, Web Design,

Windows, MS Office,

.NET Framework (VB),

Virus removal, Java,

Networking, CodeOnTime

DraftSight, Rendering SQL Server, Flash, PC Hardware, Mac Web Hosting, Teamwork Education

2007 to 2010 UTSA -Mechanical Engineering and Computer Science FSAE, IEEE

2003 to 2007 John Marshall High School –

Math UIL, Calculator UIL, Science UIL, Comp Sci UIL, SABEST, Marching band, AP Work Experience

Please note that any gaps in work history are due to school, relocation, or other adventures to better myself. Alicit Services is a unique business that fills those gaps with unique work opportunities. Contact information for any of these jobs will be provided upon request.

Knight Aerospace Full-Time Job

Mechanical Designer/Draftsman November 2014 – June 2016

CAD in Solidworks (surface and solid modeling)

2D drafting in DraftSight

Design of new products

Modification of existing products

Creating new engineering drawings (details for parts, assembly, and breakdown)

Modification/updating of existing engineering drawings

Determination of materials, components, and hardware to be used in production

Tool design for production

Project presentation

Model Rendering

Fabrication/Shop Support

Adherence with MIL, NAS, NA, MS, and KAPI standards

Research and Development

Library development

SolidWorks training and support

Design Analysis and troubleshooting

ISO 9001 compliance

I.T. Support Including:

Hardware upgrades and recommendations

OS management

PDM and Server support

Software updates, recommendations, and installations

Inventory

Web administration

Domino’s Pizza Part-Time job

Delivery Expert March 2012 – November 2014

Delivered/Prepared food for Dominos customers

Assisting in the training of new employees

Quality Assurance

Customer Service

Store Cleanliness

Inventory

Alicit Services Part-time job

Contracted IT/Software/Hardware engineer 2005 – Currently Employed

Maintain/Update existing websites; Implement new functionality;

Write and test new custom software

Help Develop and test new groundbreaking hardware

CAD design in SolidWorks

Access control, automated lighting, network repeaters, server monitoring, fleet fueling, OBDII, embedded design, IT

Research and development for new customers

Learned new technologies and various computer languages for the sake of development

Soldering micro surface mount components

M-7 Aerospace Contract job

Helpdesk August 2011 – November 2011

Provided vast technical support to M-7 Aerospace employees

Company-wide email and telephone help desk support

Helped to implement a new ticket system

Citrix

Imaging and data transfer for new workstations

Network troubleshooting and maintenance

Server administration

Blackberry support

Software management

Ensured adherence to all ITIL best practices

Geek Squad Part-Time job

C.I.A. August 2010 – August 2011

Provided vast technical support to Best Buy customers and employees

Data Recovery

Off-site/On-site Data backup, Cloud storage

System diagnostics and repairs

Virus and malware removal

OS and driver installation

Sales and consulting

Documented and Controlled Work Logs

Education of new employees

MegaTronics Part-Time job

Research and Development December 2008 – July 2010

Designed, implemented and tested new hardware and software for fuel access control

Trained the employees and customers

Installed network appliances, new computers, managed servers

IT related support for fellow employees and customers

GUI design, proprietary software, CANBUS, minor brute force hack/auto-correlation software AT&T Part-time job

Technical Service Representative January to December, 2008

Provided technical assistance via phone to customers of AT&T U-verse

Troubleshooting for VOIP, TV, and Internet related issues

Identified issues beyond the realm of the customer’s premises

Network analysis and diagnostics

A/V consulting

Sales support

Barnacle Bills Sea Food Part-time job

Griller 2007 to 2008

Grilled food as a short order cook

Eric’s Lawn Care Part-time job

Lawn Care 2005 to 2008

Provided lawn care in San Antonio

Small engine repair and maintenance

Hard work, customer satisfaction, and attention to detail Courses Taken at UTSA (not including basic courses and courses passed via AP tests and Dual Credit)

Calculus 1,2,3

General and Organic Chemistry

Physics 1,2

Applied Engineering Analysis

Statics and Dynamics

SolidWorks CAD, Adobe Flash

Thermodynamics

Java

C and C#

Honors and Awards

High school

Science Fair

I entered into the Intel Science Fair in the technology and engineering category. I built a robot that played my Alto Saxophone. I received numerous awards and scholarships at both the regional and state levels. You can still see the first video I posted on YouTube the night I got the project to work for the first time. http://www.youtube.com/watch?v=J6h_enH4bxo1

Activities and Interests

Internet

Mechanics

Reddit, Flash, HTML 5, and personal websites

Welding, metal fabrication, tool creation, carpentry, Modeling and CAD Automobile Car repair/restoration/creation, legal racing, FSAE, new auto technology Technology

Music

Learning

Computers, robotics, electronics, programming, A.I., Self-modifying code, Quantum computing, google labs, D-Wave, neat gizmos and gadgets. I love music. I play many instruments including drums, saxophone, and guitar. Favorite bands include: Incubus, Circa Survive, Deftones, A Perfect Circle, Audio Slave, and Pink Floyd.

I’m a reddit user, a googler, and a D.I.Y.er. I love knowledge and learning new, difficult skills.

Gaming MOBAs, WoW, RTS, FPS

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