Customer Service Data Entry

Panorama City, CA *****

909-***-****, **************@*****.***

Job Objective:

To obtain a Data Entry where I can utilize my strong skills, outstanding work ethic and my drive for exceptional performance to benefit your organization

Summary of Qualifications:

● Professional, friendly, and efficient

● Acquire and catalog incoming documents necessary for processing donations

● Meet and exceed call volume/processing production quotas consistently

● Dedicated to promoting company growth and performing to the highest standard

● Proven motivated self-starter and committed to the completion of tasks

● Capable of grasping and processing new information quickly and efficiently

● Ability to work with minimal supervision as well as a productive team player

● Able to multi-task and work well under pressure

● Knowledge of Microsoft Office, Excel, Access, Some Quick Books

Professional Experience:

Center for Living and Learning,

Van Nuys, CA 2010 - 2013

Title Manager of Car Donation Department

● Maintain car donation records ensuring donor confidentiality at all times; interview, trained, and supervise up to 5 team members to ensure work was completed properly; maintain daily statistics; kept track of cancellations on a weekly basis and monitor follow-ups with donors at all points of the donation process; ensure that proper paperwork was processed with the DMV and donors received appropriate documents including tax forms; perform any troubleshooting/problem solving regarding department processes; correspond with towing companies and donors to schedule pick-ups and auctions, performed data entry tasks; maintain weekly car inventory; process invoices.

Division 5 Manager

● Provide customer support to clients over the telephone on a daily basis; handled donor disputes in an efficient manner aiming for 100% satisfaction; maintained donor records using Excel and Word programs; maintain statistics reports for the executive department; used creative thinking to solve problems with titles in order to be able to accept vehicle that otherwise couldn’t be donated

Sales/Fundraising Representative

● Provide excellent customer service; assist the donor with the donation process; answer heavy volume of calls on a multi-line phone system

Driver/Transporter

● Drive vehicles over specified routes to specified destinations according to time schedules, complying with traffic regulations to ensure clients had a smooth safe ride and arrived to their appointment on time

Longs Drugs,

Reno, NV 2007 – 2008

Customer Service

● Issued receipts, refunds, credits and change to customers, counted money to ensure amounts were correct and there was adequate change, met and greeted customers, maintained clean and orderly checkout areas, resolve customers’ complaints, operated cash register, provided excellent customer service, faced, stocked and inventoried the store.

Vanessa’s Child Care,

Reno, NV 2001 – 2007

Child Care Provider

● Provided care for up to 8 infants and toddlers, fed and changed the children, provided educational and fun activities, put children down for their naps

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