Customer Service Data Entry

Desirae Berger

Address

*** *. ******* ** **. * East Orange, NJ 07017 414-***-**** ********@******.***

Summary of Qualifications

Reliable worker with the ability to quickly learn new concepts and skills, backed by a solid work history, reputation as a team player and passion for helping others. Dedicated and energetic person with successful attendance and customer service record, also demonstrated exceptional people skills and thrive in multi-cultural environments.

Education

Diploma June 2015 George Washington High School

Skills & Abilities

Skills: Telephone and Customer Service Filing Database and Records Management Complaint Handling Data Entry (75 wpm) Reports and Spreadsheets Word, Time Management Skills, A Calming Presence, Office, Excel, PowerPoint. The ability to handle multiple screens systems and programs

Experience

Customer service Sykes Enterprise January 2015- august 2015

Resolve Customer Complaints via phone and email, Place or cancel orders, direct or route customer calls to appropriate personnel for assistance. Sell products and Services, Act as the company Gatekeeper, Handle changes in policy or renewal and return customer calls in a timely manner to ensure customer satisfaction.

Receptionist Happy Kids February 2011-September 2013

Maintaining client records information, Uphold Patient Confidence by keeping patient records information confidential, helping with the children, setting up appointments, keeping client record of payment

Customer service Convergys august 2015 -still employed Complaints via phone and email, Place or cancel orders, Sell products and Services, direct or route customer calls to appropriate personnel for assistance. Handle changes in policy or renewal

References

Available upon Request.

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