Bilingual Customer Service Agent
Resume:
Rebecca Perez
Covington, GA 30016
*******@*****.***
Objective: Community Support Individual/Paraprofessional/Parent Aide
Education: MBA, Keller Graduate School of Management of DeVry University, 2003
B.S. in Finance with a Spanish minor, The Pennsylvania State University, 1995
Professional
Experience: Spanish and ESOL Teacher Newton County School System, 2009 to present
-taught Spanish and ESOL (English for speakers of other languages)
-managed a class of 8 to 38 students
-created lesson plans and class materials
-administered testing for standardized tests
-provided bilingual language services to students and parents
Bilingual Interview Specialist/Interpreter The Network Inc., 2004 to 2009
-answered calls from English and Spanish-speaking clients
-wrote reports involving ethics and compliances concerns
-interpreted claims calls in Spanish and in English
Bilingual Mortgage Consultant Newport Shores Mortgage, 2002 to 2004
-met with English and Spanish-speaking mortgage applicants in their homes
-assisted clients with the application process of refinancing their mortgages
-obtained signatures and necessary documents to submit for processing
Credit Analyst and Customer Service Representative Prudential Bank, 1995 to 2002
-sold home equity products to English and Spanish-speaking applicants
-prequalified applicants and provided assistance through the stages of the application
-managed a pipeline of 60 applicants on average each month
-provided quality customer service taking inbound calls from credit cardholders
Activities: Spanish Tutor
Spanish Interpreter for a local church
Author of Spanish Language books
References: Available upon request
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