Sales Manager
Resume:
ARTHRESE M. LACEY
*** **** ******, ******, ** ***07
********@*****.***
KING MEMORIAL PARK
April 2008 to Present
Unit Manager
*Began as a Family Service Counselor in the Spring of 2008, my duties, were to assist families with making AT NEED arrangements consisting of selection of space, vault and bronze memorial or upright monument. During the first year of employment I achieved “Counselor of the Month” five times. At the end of the year Sales Counselor of the Year 2009 with sales over $450,000.
Sales Counselor of the Year in 2010 with sales over $610,000.
Sales Counselor of the Year 2011 with sales over $720,000.
Sales Counselor of the Year 2012 with sales over $770,000.
Sales Counselor of the Year 2013 with sales over $685,000.
Sales Counselor of the Year 2014 with sales over $890,000
Promoted to Unit Manager –January 2010
*Manage 8 fulltime and 3 part time employees
*Effectively manages, coaches, mentors, trains, motivates and counsels the team to obtain optimal performance.
*Provides clear constructive direction and feedback to team members regarding policies, accountabilities and performance expectations.
*Maximizes team performance by ensuring an open communication exists that allows for the reception of new ideas from team members.
*Ability to manage multiple projects, set priorities and meet deadlines/quotas
*Effective in a variety of formal presentation settings (one-on-one, small and/or large groups, with peers and direct reports).
*Understanding of product portfolio and maintains a specific certification as a cementation through continuing education courses.
*Assesses the competition; is aware of strategies and tactics in the marketplace. Able to develop action based strategy to maximize the cemeteries’ position in the marketplace.
*Builds constructive and effective relationships; uses diplomacy and tack; can defuse high tension situations comfortably
*Established a “Complaint Solvers” referral program
*Checks and corrects payroll, contracts and insurance forms
*Proficient in the use of MS Windows and basis word processing, applications
*Advanced knowledge of life saving procedures
Virginia Union University
1975-1979 B. S. Biology Major
Med Tech School 1981-1983 Completed Medical Lab Technician
Arthrese Lacey
617 10th Street, Laurel, MD 20707
443-***-**** (cell) *********@*****.****
Looking for an experienced, driven professional who can improve the bottom line? I have five years of proven sales and management experience in the “Death Care Services”. Successful track record for building and sustaining strong customer relationships and developing strategies for long term growth. My sales results and managerial talents make me an ideal addition to your sales force.
Thank you for your consideration. If you have any questions, please contact me at the above number.
Sincerely,
Arthrese Lacey
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