Active Directory Technical Support
Resume:
**** ********** **, *******, **, L*G*E*. *********@*******.***
Sunny Yeung
IT Professional
*********@*******.***
Certification
Microsoft: MCP, MCSA, MCSE
Cisco: CCNA
CompTIA: Network +, A+
Skills
Professional
Project Management
Network design
System Implementation
Microsoft Infrastructure
Cisco Routers and Switches
VMware Virtualization
Technical
Microsoft Exchange
Active Directory
Virtualization
Windows Server
Linux
Backup management
Anti-Spam
Networking
Microsoft Office
BlackBerry BES
SQL Server
C#, Java, HTML
ASP.NET
Professional Profile
8 + years IT Professional to find a challenging lead position where my proven skills and decision making abilities can provide value to an organization. Professional Experience
IT Systems Support Professional
Jolera Inc. www.jolera.com 2012 – Present
Onsite system support for over 80 contracted clients in North America. Responsibilities
Manage and maintain Windows 2003/2008/2012 Server environment (Active Directory, DNS, DHCP) for over 80 clients.
Design, deployment Microsoft Windows Active Directory with GPO and Exchange setup – VMware ESXi, Citrix Xen, Microsoft Hyper-V.
Virtual environment backup system and replication implementation using Veeam and Symantec Backup Exec, and EqualLogic built-in replication.
Design, setup and configure of LAN/WAN using Dell, Cisco, Juniper and SonicWALL technologies.
Provide technical support to hardware, software and network issues in a multi- platform environment.
Familiarity with various ticket systems, currently using Connect wise.
Troubleshoot VMware ESX(i) 3.5-6.0 configuration and installation issues in both stand-alone ESX hosts and multi-SAN, multi-host vCenter environments.
Maintain Barracuda antispam solution for over 70 domains. Organizations reference
- Alzheimer Society of Canada/Ontario/Toronto
- Royal Agricultural Winter Fair
- The Canadian Stage
- The 519 Church
- NEI Investments
- Right to Play
IT Consultant / Sales Director
Daiwa Distribution Inc, www.daiwa.ca 2010 – 2012
Manage IT department
Responsibilities
Managed IT department group of 3+ individuals.
Mentored and trained IT staff to ensure quality of work by Daiwa and also helped individual with personal development.
Provided IT support including troubleshoot, management, maintenance and administration of various flavors of Microsoft Exchange Server.
Deployed, maintained/managed Symantec End Point protection for multiple clients and provided day after support for projects.
Implemented internal license compliance and audit management program, maximizing ROI and eliminating software licensing penalties
Top-level Exchange expert in deploying and maintaining complex environments on the following platforms.
Managed with Sales team providing technology planning and forecast.
Developed new invoices search system using C#.net with Microsoft SQL Database.
Farhat
Systems Expert
8110 Birchmount Rd, Markham, ON, L6G0E3. *********@*******.*** 416-***-**** Sunny Yeung
IT Professional
*********@*******.***
Field Technician / IT Consultant
Throne Computer System Inc, www.throne.ca 2010 – 2010 Responsibilities
Served as technical support professional to assist over 50 commercial clients for various problems.
Exchange 2003 mail server migration.
Setup Small Business Server 2003 with implementation.
SonicWALL Firewall configuration and management. Network / System Administrator
Com Computer Inc, www.comcomputer.com 2007 – 2010
Responsibilities
System Administrator conducted and oversaw configuration, testing, troubleshooting and maintain 100+ users base network.
Remote control support resolving clients’ issues.
Repaired hardware and software problems.
Performed server and network monitoring.
Sales Representative
Canada Computers, www.canadacomputers.com 2006 – 2007 Responsibilities
Developed clear and effective written proposals/quotations for customers.
Established and maintained business relationship with customers.
Planed and organized personal sales strategy.
Education and Certification
Computer Programming Diploma
Seneca College 2006
Cisco Certified Technology Specialist
Cisco Certified Network Associate - CCNA 2010
Microsoft Certified Technology Specialist
Microsoft Certified System Engineer - MCSE/ MCSA 2009 Active Directory
System Center Operations Manager
System Center Virtual Machine Manager
Windows Configuration
Windows Enterprise Support
CompTIA Certified Technology Specialist
CompTIA Network + 2015
CompTIA A+ IT Technician 2009
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