Customer Service Inventory Control

Michael Dubose

*** ****** ******, ****** ******, NY 11580, 631-***-**** ~ *********@*****.***

Qualifications Summary

Friendly, Task-oriented professional within healthcare, manufacturing, and transportation settings. Work well independently and as a part of a team. Excellent attendance record, with a reputation for being resourceful in handling emergencies and deadlines. Communicate suitably with people to develop a trusting relationship. Committed to helping company’s reach objectives and a willingness to take on add responsibility.

Powered Pallet Jack & Forklift Experience/ Warehouse Loading & Unloading/ Customer Service/

Compassion and understanding / Committed to time management/ UPS shipping / Safe & responsible driver/

Inventory management / Lean principles / Attention to details and safety

Professional Experience

Little Neck Beverage Corporation, Great Neck, New York

Warehouse Clerk, June 1991 – September 1994

Handled all customer requests and inquiries.

Responsible for arranging warehouse display of feature merchandise and inventory control.

Efficiently maintained and secured warehouse at closing.

Responsible for loss prevention.

Little Neck Beverage Corporation, Great Neck, New York

Forklift Operator, September 1994 – May 1997

Efficiently planned, directed, and coordinated the storage and distribution operations.

I was commended for driving safety record.

Maintained inventory control.

Handled all customer requests and inquiries.

Responsible for loss prevention and securing warehouse at closing.

Little Neck Beverage Corporation, Glen Cove, New York

Truck Delivery, May 1997 – June 2001

Operated vans and 24 foot trucks.

Pulled orders, loaded trucks, and scheduled trucking routes.

Responsible for inventory control and loading/ unloading of trucks with forklift.

Delivered to houses, offices, schools, events, and places of worship.

Handled an average of 130 stops weekly, where I built goodwill for the company with customers.

I was commended for my high quality customer service and driving safety record.

Received bonuses on major holiday for efficiently handling added work load.

Little Neck Beverage Corporation, Roslyn, New York, and Little Neck Beverage Corporation Great Neck, New York

Warehouse Manager, June 2001 – January 2010

Responsible for all aspects of customer service.

Completed financial management functions including order processing, cash register use, bank accounts receivable, deposit reconciliation, and generated expense reports in QuickBooks.

Supervised the activities of workers engaged in receiving, storing, testing, and shipping product.

Improved service and efficiency by determining need for changes in service, delivery route, and time schedules.

Made deliveries to houses, offices, schools, events, and places of worship.

Responsible for loss prevention and securing warehouse at closing.

Maintained a safe, comfortable, and respectable working environment for staff.

Recognized by employer for efficient, friendly service.

Stand in for employer on days off and when on vacations.

IKEA, Hicksville, New York

Self-serve Warehouse Clerk, April 2010 – Present

Responsible for keeping warehouse neat, orderly, and safe.

Assist in the replenishment of stock.

Routinely lift and move at least 60 pounds.

Provide customer service in locating or next date of availability of stock via RDT scanner.

Pallet jack usage.

Powered pallet jack.

8 hours on feet walking, standing, and bending.

Centrad Healthcare, Inwood, New York

Warehouse/ Delivery Driver, February 2011- May 2016

Operated vans and 16 foot trucks.

Receive and stock incoming inventory.

Delivering throughout the tri state.

UPS packing and shipping.

Pick, pack, and load outgoing orders.

Inventory control of medical supplies.

Transport feeding and medical supplies to patient units

A proven record of maintaining a friendly rapport with worker and patients.

Committed to safe, on time, and accurate transport of supplies.

Education

Widener University, Wilmington, Delaware

Associate degree in Business Management, September 1985- May 1987

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