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Customer Service Account Executive

Location:
Los Angeles, CA
Posted:
August 18, 2016

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Resume:

Marvin Gonzalez *** W **TH ST (C) 323-***-**** (H) 323-***-****

Los Angeles, CA 90003 Email: acv8br@r.postjobfree.com

Objective: Seeking mid-level, full time work in Customs Brokerage and/or material handling field. Ideal job will have an excellent potential for career advancement, and require the use of a wide variety of Import skills. In addition, I am looking for a position to apply exemplary customer service, account handling, and multi-tasking experience. Languages fluent both English and Spanish.

Employment:

C&C Customs Broker, Inc. Account Executive

Customs Services

06/2015 – 07/2016 Inglewood, CA

Import Customer Service. In charge of receiving all company main email. Responded to all major freight forwarding companies by acknowledging receipt of documents; print and ensure compliance to process entry/ISF. This job also required providing duty rates if requested, plus provide entry release status to clients and provide invoicing and forms if not received from entry clerks. Also communicated with Government agencies regarding CBP/FDA/USDA holds and handling of Government exams. Made sure ACE system was in place, Software used NET CBP.

Unity Customs Broker Inc. Account Executive

Customs Services

11/2014 –03/2015 Inglewood, CA

Customs Services Clerk. Duties are to print out emails with ISF documents or Commercial documents for entries that are ready to be processed for Customs clearance. The tasks are to verify that all documents are completed; submit the entries; print Customs forms 3461,7501 and notify clients of releases/ holds. The cargo consists of ocean and air shipments; air cargo being a priority and making sure entries are filed on time and all necessary documents to trucker to present at the airline upon pick up was presented. Made sure delivery orders and payment of import service fees were paid and were authorized to make entry. In the short time of being in the office another duty was to cover for other import agents when absent or on vacation. Took care of perishable cargo in the event f documents were required by US Customs. It was my duty to walk the entry through CBP/LAX to get an immediate release. Entries being processed at this time many require attention to FDA for perishable; FCC for electronics and others that required fish and wildlife. System being used is NET CHB.

Delmar International Account Executive/ Customer Service

06/2014 -09/2014 Inglewood, CA

Customs Services Clerk. Duties were to dispatch truckers for delivery of goods and ensure timely delivery appointments and pick up at airlines. All customers were to be informed of cargo release, delivery appointments via email or telephone. Payments of warehouse fees, OBL and freight were also a key role in tasks ensuring all cargo was released upon CBP clearance. All import documents were also to be scanned into Cargowise, ABI system.

ALBATRANS INC Account Executive & Entry Specialist

11/2013-05/2014 Hawthorne, CA

Assistant in the import department. Duties were to file ISF; print import documents open files and file Custom entry. Responsible for sending the delivery orders to carriers/truckers. My job also required a good quantity of time in accounting; billing the files and processing the payments to truckers, carriers, CFS stations and forwarders, etc. ABI system used and EDI Decartes, accounting system used for fast deploy. This was in addition to the everyday email, faxes and telephone communications.

T Customs Broker, Inc. Account Executive & Entry Specialist

09/2006-10/2013 Los Angeles, CA

Handling the company’s main account. Responsibilities were to file all Customs entries, including anti- dumping; RLF, Border truck crossing; Canadian rail crossing, and live entries and seizure. The work required the ability to file FDA, FCC, DOT steel license, Fish & Wildlife and anything needed after filing the entry such as Customs exam; detained or seized by CBP; FDA or CPSC. Communication with email/telephone with US Customs, forwarders, terminals, airlines. Exam sites was an everyday task along with a high volume of data entries. ABI system use I.E.S.

RS INTERNATIONALCHB Account Executive

01/2003-07/2006 Los Angeles, CA

Assistant to Customs Brokers that required tasks of opening files; print documents; filing; billing, and answering telephone lines and responding to e-mails. Used ABI system AS400.

HAJJAR IMPORTED FURNITURE Account Executive

02/2001-05/2002 Commerce, CA

Importer of fine Italian furniture. My tasks consisted of preparing furniture orders for wholesale customers all around the country. Coordinated with our truckers and sales people for service. Tasks included data entry and communications with emails and telephone inquiries.

Education &

Credentials:

High school- Fremont High School Los Angeles CA, Graduated 2000

College Courses – Santa Monica, Santa Monica CA 2000/2002



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