Project Management Manager

RICK KNAGGS, PMP

***A Maunalua Ave., Honolulu, Hawaii 96821

Cell: +1-808-***-**** ****.******@*****.***

PROVEN HANDS-ON PROGRAM MANAGEMENT OFFICER with strong process-orientation and focus on delivering PMO results. P&L responsibility, career mentor, international PM experience, professional services background, and award-winning successes for programs in utilities, consulting, financial services, high tech, manufacturing, defense, government, and retail finance. US DOD TS Clearance.

EXPERIENCE / ACCOMPLISHMENTS

Hawaiian Electric Company, Honolulu, Hawaii Mar, 2013 – Present

Director, Project Management Office

Established PMO and its governance, templates, policies, and practices. Oversee and lead $43M portfolio of projects providing prioritization and standardized methods/tools for enterprise business transformation, systems integration (SAP CRM, Oracle ERP), software development, and process improvement for the five islands. 3-year budgeting/planning cycle. All projects baselined and completed within 4% of budgets and 7% of schedules for three years running. Lean / Six Sigma Green Belt. ITIL V3 Foundations Certified.

Honolulu Hawaii Chapter, Project Management Institute Nov, 2013 – Present

Director, Professional Development

Responsible across all Hawaiian islands for project management outreach to non-profit organizations; PM mentoring program – 6%+ of chapter members actively involved; collegiate relations; PMP Exam training – 93% pass rate; and all professional development activities and award programs for 650 member organization.

CMH SYSTEMS INC., San Francisco & San Diego, California 2002-2004; Jan, 2010 – Mar 2013

Principal Consulting Program Manager

Lead project /change management consultant for small woman-owned business. Establish enterprise-level program office governance, procedures, tools, techniques, and templates and manage system change implementations for Fortune 200 clients including Charles Schwab (web globalization/localization), VISA, Mitchell Int’l (PMO start-up, 2-year contract), American Greetings Corp. (establish a $100 capacity planning organization), Northern Telecom (support vendor negotiations of $380M in mainframe hardware purchases), Boeing (mergers and acquisitions, systems consolidations), Lockheed Martin (acquisition support).

Other Example Clients:

- TRAINING ASSOCIATES, Westborough, Massachusetts Feb, 2010 – June, 2012

Certification Instructor in Program Management, Acquisition Management, Earned Value Management, and Leadership to senior members of the U.S. Department of Veteran Affairs, FAA, and FBI nationwide.

- COLLEGE LOAN CORP., San Diego, California May, 2003 – May, 2004

Consulting Director, Enterprise Program Management

Established Enterprise Portfolio Management Office with networked schedules via MS Project Server. Set-up IT Steering Committee, business governance, and standard templates, software development and product development life cycle processes. Instilled Earned Value Management processes for measuring programs’ progress vis planned ROI benefit analyses. Implemented and turned over processes within one year.

CACI DYNAMIC SYSTEMS, San Diego, California Sep, 2004 – Dec, 2009

Director, Business Solutions PACRIM PMO

Managed $25M portfolio of projects providing project prioritization for systems integration, software development, and financial and logistics management for U.S. Navy and Marine Corps clients. Led project management aspects of world’s largest SAP implementation. Doubled size of division in both dollars and employees under contract through the identification, qualification, and award of new business opportunities.

FUJITSU IT HOLDINGS (AMDAHL), Sunnyvale, California Mar, 1997 – Nov, 2002

- Managing Director, Delivery & Practice PMO – Fujitsu Technology Solutions, Inc. 2001 – 2002

Deputy to VP of Services Delivery. Led the Global Project Management Office developing new country-level engagement monitoring and risk evaluation processes for both new opportunities and on-going projects. Led follow-on change management implementation for a global proprietary services delivery methodology roll-out. Served as Corporate Services Risk Manager reporting to President’s Executive Committee.

Led global program management office of 18 Delivery Managers and $400M in projects for Royal Bank of Scotland, Barclays Capital, Siemens, Charles Schwab, VISA, Mercedes Benz. Recovered over $13M in expected write-offs through new project review processes and project health and financial reporting tools within 2 years. Full P&L for 97-person $28M San Francisco-based business unit.

Developed consistent program, project, and engagement management method and processes for repeatable, best-practice performance with concomitant cost- and time-savings to consultancy customers. Led project management training, with mentoring and career and professional development world-wide; responsible for roll-out of ITIL V2 training globally. ITIL V2 Master certification.

- Director, PM Delivery – Fujitsu Consulting (DMR) (San Francisco, CA) 1997 – 2001

Oversaw delivery of $200M professional services projects for Western U.S. Led 200+ practitioners in project management business unit in largest division of $900M professional services arm of Fujitsu. $10M annual business unit profit and loss responsibility. Instituted collaborative project management tools and processes. Certified project manager and member of 12-person Corporate Project Management Leadership Committee.

Managed $33M Barclays Global Investors (BGI) Year 2000 Program with over 200 personnel in 5 countries on 4 continents. Established the Barclays Program Office responsible for major systems re-designs, stock lending and fixed income system replacements, as well as incorporating Euro compliance and decimalization changes. Strategic IT Planning Advisor to Chairman and Board of Directors of BGI.

Managed outsourcing initiatives, vendor selection and vendor management across three continents. Specialized in fixed price projects and recovery of financially or schedule-troubled projects, returned $1.4M to bottom line profits in 3Q2000 from expected-but-not-realized over-runs on troubled projects.

Oversaw requirements, remote development, and onsite systems implementations for VISA global card processing network. Managed globalization/localization project for Charles Schwab web accounts.

THE BOEING COMPANY May, 1986 – Mar, 1997

- Director, Business Development – Boeing Information Services (Washington DC) 1993 – 1997

Led new business activities with Federal Government Department of Defense, NASA, FAA, Department of Justice, and other Defense and Civilian agencies. Oversaw all aspects of client relationship development, marketing, contract negotiations, subcontractor negotiations, teaming agreements, and proposal development.

Directly contributed to over $2B in contract wins in 3.5 years, doubling annual division revenue

- Senior Program Manager – Boeing Computer Services (Ridgecrest, California; Dayton, Ohio) 1986 – 1993

Managed the $38M Scientific and Weapon Systems Department at the U.S. Naval Air Warfare Center, China Lake, CA, providing task order management for aircraft, weapons systems, integration, test data collection and data reduction, program office support activities, flight-testing regimens, and missile and weapon seeker software development/test; staff of 85. Served as Deputy General Manager for $125M contract. (1990-1993)

Raised customer satisfaction scores to 98+ in first year of contract from low 90s for previous contractor at China Lake, receiving $235K in increased award fee payments. Retained contract in next re-compete and further increased quarterly customer satisfaction ratings to 99+. Raised software development process rise to level 3 on Software Engineering Institute’s Capability Maturity Model (SEI CMM).

UNIVERSITY OF PHOENIX, Phoenix, AZ Mathematics/Project Management Faculty 2002 – Present

EDUCATION

M.A. in Mathematics, Business minor, Bowling Green State University, Bowling Green, Ohio

B.Sc. in Ed, Mathematics, cum laude with Mathematics honors, Bowling Green State University, Ohio

Doctoral studies in Statistics and Operations Research, Bowling Green State University, Ohio

CERTIFICATIONS

Certificate in Advanced Negotiations, Harvard University, Cambridge, Massachusetts 2000

Certificate in Project Management, Villanova University, Villanova, Pennsylvania 2002

Project Management Professional (V3), Project Management Institute 2002

Project Management Professional (V5), Project Management Institute 2013

ADDENDUM (Publications and Presentations)

Invited speaker on four continents on IT/Project Management issues for the International Quality and Productivity Center (IQPC).

Member of Mobile Advisory Board for IDG Publications (ComputerWorld, Information Week, CIO).

SEI/MCC Symposium – “Use of COTS in Systems Integration” – January 1995

SEI – “Defense Acquisition Regulations and COTS” with LTG Peter Kind, USA – September 1996

CNN – “Planning beyond Y2K disruptions” - March, 1999

IQPC – “Continuity Planning, Not Disaster Recovery” – San Francisco, February 1999; Sydney, June 1999; Hong Kong, June 1999; Frankfurt, September 1999

IQPC – “Risk Analysis in Event Management” – Las Vegas, May 1999; Chicago, July 1999; San Francisco, September 1999

InformationWeek – “PC Installation Policies” – June 2001

Fujitsu Training texts author – “Financial Management for Project Managers”; Large Opportunity Management Program”; “Large Program Management System” – March 2001

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