Recruiter/Consultant
Resume:
Kiana C. Parks
***********@*****.***
San Diego, CA 92104
Clearance level: TS/SCI w/ Full Scope
Objective:
To obtain a position where my information technology
background can be effectively leveraged to benefit the company.
Education:
Bowie State University
Major: Management of Information System
SDCCD
Certificate: Web Server Maintenance and Security
HIPPA
Skills:
LAN/WAN, TCP/IP, NETBEUI, DNS, WINS, DHCP, POP3, SMTP, FTP, VPN.
Linux, UNIX, Windows, HTML, Exchange Server, ArcSight, PeopleSoft, SQL, Remedy.
Active Directory, Configuration Management, Oracle. Css, Deki script, Python,SalesForce, GeniusLink
MindTouch, San Diego, CA Nov 2015-Current
Customer Success Agent/Consultant
●Create, update, and manage custom web pages
●Implementing SAML SSO
●Coordinating DNS change
●Training Customers and new employee’s on best practices
●Attending calls going over new site launches, content structure and workflow management
●Wrote technical documentation for customers and internal employee’s
●Guided Account Manager calls with current customers concerns
●Built relationships with clients
●Created feature requests for potential software features
●Discussed and updated site licensing with customers
●Provided customer insight on the best way to achieve site success
●Creating test environments for clients
●Structuring content into custom formats for sites
●Coordinated migration from legacy versions to most current version
●Integrating various CRM’s via GeniusLink and SalesForce
●Ran permissions and privacy reports for customers
SoftHq, San Diego, CA, May 2015- Nov 2015
Honeywell Senior Technical Recruiter/Consultant
●Sourcing candidates via multiple platforms
●Sourcing candidates via multiple platforms
●Posting effective ads to attract quality candidates for staffing
●Networking via job fairs, technical schools, and LinkedIn
●Creating job descriptions for multiple requisitions
●Pre-screening candidates for Honeywell client
●Guide candidates through new hire process
●Maintained candidate database and created personal relationships with candidates
●Working closely with talent managers on a daily bases
●Exceeded daily, weekly, and monthly submission goals
●Updated social media content on a weekly bases
Initium Consulting, San Diego, CA December 2014- May 2015
Sourcer/Technical Recruiter
●Providing job candidates by screening, interviewing, and testing
●Cold called 100 candidates a day
● Networking with the top recruiters in Hepp Organization
●Created and posted ads on various job boards
●Maintaining up to date records of candidates
●Built interpersonal relationships with clients and candidates
●Staffed Fortune 500 companies
●Maintaining human resources records by recording new hires, applicants transfers, terminations, changes in job classifications, merit increases;tracking vacation, sick, and personal time.
● Pulling 50 resumes a day via CareerBuilder.
●Calling 100 candidates a day regarding possible career opportunities.
● Conducting weekly teleconference meeting with fellow Hepp
●organization recruiters
Ana Innovations (Freelance/Owner) Feburary 2012- Current
Sourcer/Technical Recruiter
●Providing freelance services for sourcing
●Guide candidates through new hire process
●Maintained candidate database and created personal relationships with candidates
●Working closely with talent managers on a daily bases
Naval Hospital, Camp Pendleton, CA June 2014-November 2014
System Admin 3
●Ensuring PC, laptops, and peripheral devices are fully functional, versed on PC and software configurations
●Assisting customers in the use of any component of the standard software loads, as well as any commercial off the shelf (COTS) products and all Open DataBase Connection interface software (ODBCs) that are commonly used with the organization
●Updating and removed malware
●Installing antiviruses
●Providing tier 3 support for network monitoring and system backups
General Dynamics, Reston, VA June 2013- June 2014
System Administrator 2
●Monitoring events and performed corrective actions according to documentation
●Supporting Linux OS
●Creating and managed groups in the Active Directory
●Escalating incident reports to required groups and monitored asdefined in SLA
●Updating and removed malware
●Installing antiviruses
●Primary customer point of contact for all related technical issues
●Conducting computer diagnostics to investigate and resolve problems
●Creating and managing user accounts
●Created managed mail accounts
●Supporting Windows XP-Windows 7 software
●Performing updates to the Active Directory
● Resolving technical issues via IM, phone, email and walk-in's
●Managing ticket queue
Intelligent Decisions, Elkridge, MD June 2012-June 2013
Software Support
●Assisting R&D Engineering team with troubleshooting non -conformance
●hard drives in physical servers
●Clearing security logs
●Asset management
●Assisting in the production and assembly for Virtual Simulation Suites
●POC for all software requests
●Ran weekly, monthly, and quaterly metrics
●Creating user accounts
●Coordinating with configuration management team in software upgrades
and initial installs
●Testing and installing software using VMware virtual environment
●Training users on installation and maintenance of proprietary software
●Pushed PKI certificates
Ward Solutions, Annapolis Junction, MD July 2009-September 2012
Software Administrator/Consultant, Federal Government
● System Administrator for ArcSight Software
● Creating filters for ArcSight Software
● Training as an ArcSight Administrator
● Training in Security Analyst for the ArcSight Console (ACSA)
● Issuing and Revoking Public Key Infrastructure
Cyber core Technologies Ft. Meade MD Sep 2007-July 2009
Computer Technician
●Team lead for 2nd shift workers
●Checked server outages hourly
●Peoplesoft administrator
●Set proxies via Internet Explorer, Netscape, and Fire fox, set up printers for individuals
●Reset passwords
●Reporting outages within the network
●Pushing software to users
●Assisting customers in correcting profile issues
●Updating and removed malware
●Installing antiviruses
Contact this candidate