Manager Customer Service

Denise Cook

E-mail: **********@***.***

Objective: To obtain a position using my customer service and management experience.

Employer: Sitel Work From Home

Title: Escalation Desk Supervisor

Duration: 07/01/2014-01/31/2016

Job Duties: Take incoming calls from my agents when customers are highly escalated and demands a supervisor.

Telephone: 661-***-****

Manager: Gema Sotomayor

Reason for leaving: I needed more hours.

Employer: Senior Advisors Group(Work At Home)

Title: Telemarketer

Duration: 03/12/2014-06/30/2014

Job Duties: Talk to seniors to book appointments for the sales rep regarding

vision, prescription, and dental plans. Inbound calling/lead

generation.

Telephone: 336-***-****

Manager: Lauren Mitchell

Reason for leaving: I was only part-time.

Employer: Aim High Communications@Home

Title: Telemarketer/Appointment Setter

Duration: 08/07/2013- 11/23/2013

Job Duties: Talk to homeowners regarding “Solar Energy”,

get them qualified by asking them a few basic

questions, and book the appointment for the

sales rep. Inbound calling, warm leads, and lead

generation.

Telephone: 602-***-****

Manager: Selena Maciel

Reason for leaving: I found other employment

Employer: Teletech@Home

Title: Customer Service Rep

Duration: 10/26-2012-05/10/2013

Job Duties: Worked with Bestbuy. I assisted customer's with their orders,

placed new orders, tracked orders, and if they had any

non-order related questions I routed them to the correct

department. Inbound calls only.

Telephone: 330-***-****

Manager: Tanya Collras

Reason for leaving: Laid off

Employer: RiteAid, 325 N. Washington St. Sumter, SC.

Title: Shift Supervisor

Duration: 07/31/2011-Current

Job Duties: Helping out at all three locations in Sumter, SC.

Making sure the store runs smoothly.

Telephone: 803-***-****

Manager: George McFadden

Reason for leaving: Went out on maternity leave.

Employer: Sumter Jaycee’s, 114 W. Liberty St. Sumter, SC.

Title: Telemarketer

Duration: August 2008- September 2008

Job Duties: Sales, and I collected donations for disabled children.

Outbound calling, cold calls and some warm leads.

Telephone: 724-***-****

Supervisor: Janice Smith

Reason for leaving: The job was temporary.

Employer: Kmart, 1140 Broad St. Sumter, SC.

Title: Cashier/Receiving Associate

Duration: October 2006- October 2008

Job Duties: As a cashier, I assisted customers, operated the computer,

And scanned/bagged customers merchandise. As a

Receiving associate, I helped to unload the truck

- Shipments, and processed freight.

Telephone: 803-***-****

Manager: Robin Pauley

Reason for leaving: I went back to school.

Employer: Sumter Jaycee’s, 304 Pine St. Sumter, SC.

Title: Telemarketer

Duration: August 2005- September 2005

Job Duties: Sales, and I collected donations for disabled children.

Telephone: 724-***-****

Supervisor: Janice Smith

Reason for leaving: Temporary Work.

- Employer: It’s Fashion, 2380 Broad St. EXT. Sumter, SC.

Title: Assistant Manager

Duration: March 2005- July 2005.

Job Duties: I assisted customer’s, did price checks, markdowns,

Helped with inventory, straightened the store, did

Paperwork, took deposits to the bank, opened/

Closed the store, and helped with the truck shipment.

Telephone: 803-***-****

Manager: Asalee Mack

Reason for leaving: I started volunteer work.

Employer: Carolina Discount Tobacco, 112 Wesmark Blvd.

Sumter, SC.

Title: Manager

Duration: July 2003- March 2004

Job Duties: I assisted customer’s, operated computer, did price

Checks, helped with inventory, did paperwork, I

Took deposits to the bank, straightened the store,

Ordered merchandise, trained, hired, and fired

Employee’s, and opened/closed the store.

Telephone: N/A

Reason for leaving: The business closed.

Volunteer Work: I volunteered at Crosswell Drive Elementary School, in 2005 and in

2010. I worked with second, third, and first grade children.

Skills and Abilities: I am computer literate, I have over five years of customer

Service experience, I have close to two years of management

Experience, I have cash handling skills, and I am a quick

Learner who is able to multi-task, very organized. And a

Team player.

Education:

I attended Central Carolina in Sumter, SC in 2008. I studied

Medical Terminology/CPR and I successfully completed

Both courses.

I attended Pathway Training Services in Sumter, SC in 2005.

I studied Phlebotomy, and received a Certificate of Completion.

I attended Erie Community College, in Buffalo, NY. In August

Of 1993- August 1994. I studied Fashion Merchandising.

I graduated from Lockport High School, in Lockport, NY in

June of 1993. I was a Business Major who studied Accounting.

References Available Upon Request:

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