Customer Service Medical
Resume:
Milissa Ferrell
Oklahoma City, OK 73112
**********@****.***
Skilled and dependable Executive Assistant with more than ten years of experience in coordinating, planning and supporting daily operational and administrative functions. Skilled customer service with ability to communicate effectively and with strong organizational skills. A team player with an upbeat positive attitude, having a history of producing satisfied customers. Skilled in all phases of insurance billing and coding with experience in ICD-9 CM diagnosis/ procedures. Ability to take initiative to maintain confidentiality and following HIPAA regulations.
WORK EXPERIENCE
Patient Account Representative
Medusind Solutions
2013 to Present
Skilled in collections accounts, contact customers to determine reason for payment delinquency and negotiate
payments of overdue bills. Performed accurate audits on all accounts before placing them with the collection agency.
Skilled customer service with ability to communication effectively and with strong organizational skills. Handling and
resolving client issues timely and prepared itemized statements, invoices for patients. Requested medical records and filed insurance with proper documentation. Verified patients new insurance entered into billing system. Maintain accurate patient payments and setting up recurring payments through electronic funds transfer. Generated monthly reports for the physicians. An exceptional mentor and leader of a team. Provided information and training to new employees within the department. Organized the fun committee’s monthly parties.
Misys, Advance MD, CRM software, Rhino, PPM Billing (Physicians Practice Management for Anesthesia Billing)
Patient Account Representative
Gastroenterology Specialist
2011 - 2013
Skilled in all phases of medical billing on CMS 1500, completed insurance claim forms, maintain accurate verification
and authorization and pre-cert process transmit correspondence of medical records by mail, email and fax. Skilled customer service with ability to communication effectively and with strong organizational skills. Knowledge with current ICD-9 CM diagnosis /procedures or HCPCS/CPT coding and DRG fee schedules and medical terminology.
Handling and resolving client issues timely and prepared itemized statements, bills, invoices for patients. Performed patients auto payments, reviewed credit balances and refunded appropriately. Retrieved patient medical records for
Physicians, insurance by mail, email and fax. Interviewed patients to complete documents to case histories or surgeries and intake or insurance forms by contacting insured to obtain missing information. Reviewed Indian Health purchase orders, printed invoices and hospital records to file claims.
Greenway, Emdeon, Medic, Outlook, RVI,
Patient Account Representative
Lincare, Incorporated
2007 to 2011
Skilled in collection accounts, by contacting customers to determine reason for payment delinquency and negotiate payments of overdue bills and take appropriate action to recover overdue payments. Handle unresolved patient issues with positive attitude having a history of producing satisfied customers. Skilled in all phases of insurance billing and coding with experience in ICD-9 diagnosis/ procedures. Verify insurance coverage and entered demographics, timely and accurately. File and maintain accurate records. Maintain accurate patient payments and setting up recurring payments through electronic funds transfer. An exceptional mentor and leader. Scheduled and confirmed patient diagnostic appointments and medical consultation. Monitored and assessing the performance of other individuals to help make improvements or take corrective actions of the team.
AS400, Emdeon, 10-key, Outlook
EDUCATION
High School Diploma
Vocational Technical School
University of Phoenix
SKILLS
Certificate of Achievement: Customer Service Representative, Dealing with Irrational Customers and Escalating Complaints, Decision Making and The Fundamentals, Administrative Professionals and Representing Your Boss,
Team and Customer Relationship, Medical Terminology 101, Support Center Service and Work Environment, Reporting Basic with Crystal Reports.
Milissa Ferrell
5001 N. Linn Avenue
Oklahoma City, OK 73112
REFERENCES
PROFESSIONAL REFERENCES
Lincare Inc., Human Resources / Collection Supervisor
Rhonda Turner
4005 NW Expressway, Suite 210
Oklahoma City, OK 73116
Innovative Healthcare, Credentialing
Sharon Bartlett
416 West 15th Street
Edmond, OK 73013
Salvation Army, Accountant / Secretary
Becky Holmes
Oklahoma City, OK
Travel Centers of America, Payroll / Accounting
Nancy Barks
801 South Council Road
Oklahoma City, OK 73128
Contact this candidate