Information Technology Customer Service
Resume:
Lizzeth Gloria Garcia Nava
**** ***** ***** **. #***, Fairfax, VA, 22031, 571-***-****, *********@*****.*** Date available to begin work: August 2016
U.S Citizen
Clearance: None
Languages: Fluent in English and Spanish
Geographic Preference: Washington, D.C. area.
PROFILE:
My undergraduate training in Information Technology had given me extensive academic and technical knowledge to solve fundamental technological problems. I am experienced in processing, entering, monitoring and securing data information as it serves the main database for the Marshall High School at Fairfax County Public School. I am skilled in performing extensive analysis of the database as well as retrieve, manipulate and organize data programs for the school. Furthermore, my history in management had prepared me to assume strong leadership skills needed to organize the workforce prioritize tasks and accomplish goals. EDUCATION:
Bachelor of Science in Applied Information Technology and Minor in Business May 2016
- Concentration in Information Security
George Mason University, Fairfax, VA
Associates of Science in Applied Information Technology May 2012 Northern Virginia Community College, Annandale, VA TECHNICAL SKILLS:
Computer language: Java Programing, JavaScript, HTML, Database PHP, CSS Coding. Database: MySQL, Access, SQL.
Operating Systems: Windows 7, Vista, XP, Linux.
Microsoft Office: Word, Excel, PowerPoint, Visio, Publisher. ADDITIONAL SKILLS:
Administrative Support Specialist
Teambuilding & Supervision
Staff Development & Training
Policies & Procedures Manuals
Report & Document Preparation
Spreadsheet & Database Creation
Accounts Payable & Receivable
Generate Analytical Reports
Records Management
Meeting & Event Planning
Inventory Management
Expense Reduction
Fluent in spoken/written Spanish
RELATED EXPERIENCE:
Student Information Specialist III/IV Jan 2006 - Present Fairfax County Public Schools
7731 Leesburg Pike, Falls Church, VA 22043
Salary: 40 hours/week
Job Type: Permanent
Work Schedule: Full-Time
Supervisor: Cindy Blakeley, 703-***-****
Operate Student Information System (SIS) software to program and maintain 2100+ students’ information database.
Provide support and assist to build Teacher/student Master schedules utilizing SIS software.
Process daily, weekly and monthly students excel reports by helping Faculty/Staff gathering information. Page 2 of 2
Responsible for maintaining, retrieving, processing data files and ad hoc reports.
Maintain accurate and confidential computerized student database methods and procedures (report cards, audits reports, etc.)
Assist with Spanish-English translation during administrative conferences when needed. Trainer Instructor I Jul 2015 - Present
Northern Virginia Community College
5000 Dawes Ave, Alexandria, VA 22311
Salary: 20 hours/week
Job Type: Permanent
Work Schedule: Part-Time
Supervisor: Ella Gilliam, 703-***-****
Proctor online and on-campus student exams.
Verify student information enrollment utilizing VCCS version of People Soft System.
Process and enter Extended Learning Information (ELI) exam utilizing Register Blast website database.
Maintain and ensure computer labs are operating properly for every NOVA student exam.
Provide customer services to students, faculty, staff and campus visitors.
Utilize School View software program to monitor every NOVA student exam daily. Provost Evening Administrative Assistant Feb 2008 – Jul 2015 Northern Virginia Community College
5000 Dawes Ave, Alexandria, VA 22311
Salary: 20 hours/week
Job Type: Permanent
Work Schedule: Part-Time
Supervisor: Nicci Dowd, 703-***-****
Processed all NOVA room requests at Alexandria Campus utilizing VCCS version of People Soft System.
Maintained daily and developed room request folders utilizing People Soft System.
Trained 3 to 10 office staff to process and retrieved room requests.
Helped the office in creating office flyers, presentations, and campus advertisements for current events.
Maintained, processed and responded to students’ complaints or inquiries. Neighbor Community Area Monitor Aug 2008 - Present Fairfax County Government
12000 Government Center Pkwy, Fairfax, VA 22035
Salary: 17 hours/week
Job Type: Permanent
Work Schedule: Part-Time
Supervisor: Ian Bossert, 703-***-****
Monitor 9 assigned schools fields and gyms.
Create a weekly report of the fields visited.
Collaborate with neighboring Community Service events.
Help youth and parents with any request that they might have during the fields visit. Assistant/Acting Store Manager Jun 2001 – Jan 2006 Ross Dress For Less
13065 Lee Jackson Memorial Hwy, Fairfax, VA 22033
Salary: 40 hours/week
Job Type: Permanent
Work Schedule: Full-Time
Supervisor: Kossi Nutekpoor, 703-***-****
Maintained store budget, manual, merchandise and employees’ personnel information.
Managed 30+ employees by hiring, training, and scheduling work schedules.
Conducted weekly, monthly meetings to updated employees with store, corporate, HR, etc. information.
Provided high degree of customer service locally as well as in the district. CERTIFICATIONS:
Real State License, VA Department of Professional and Occupational, Richmond, VA, Date received (June 2007)
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